Skip to main content

Measure effectiveness of product tours

This article introduces the reporting features of Usetiful - the user onboarding software. The analytics measure the effectiveness of your experiences made by your product tours. Iterate on your results, improve your tours and maximize user engagement!

Reports are available in Usetiful Plus - start a 14-day free trial to try it out.
Then you can find your data for specific tours in the Reports section.


The reporting dashboard contains several key metrics and charts with tour data:
  • Assists last 30 days - represent people that were supported. It does not matter how many times the user was assisted on a given day, or how many tour steps were opened - we always count just one.
  • Tours started and Tours completed represent how many tours were actively started by your users (the second step was reached) and how many finished (the last step was finished).
    • If these values are low, it shows that the first step isn't attractive to users, so they don't continue on the tour. Improve text content and labels of the actions that lead to the next steps.
  • The performance chart shows a historical trend of assists, tour starts, and tour completes.
  • The chart in section Steps shows how many times the particular steps of the tour were displayed.
    • If the views between the steps drop, improve navigation. For example, you can enable to show progress or change the names of buttons.

For a better comparison of performance between all your guided product tours, return to the list of reports. All the important numbers are updated daily in the table.


We hope that you will find tour reports useful to maximize user engagement and activation.
Related:

Popular posts from this blog

Don't get mad, get Digital Adoption

The last few years of software development have been all about the customer experience. Developers understand that the quickest path to success is to create fluid, intuitive applications that provide instant value.  Digital adoption platforms provide features like automated user onboarding that can help enhance the customer experience. With customer acquisition costs rising all the time , developers need all the help they can get to retain precious users. New expectations Software used to be a specialist thing. In the past, it was a domain of enthusiasts that only cared about what it could do. However, the rise of smartphones and personal computers as everyday items has changed everything. These days, developers need to build products that people want to use. Customer experience has become paramount. With so much competition out there, even having a great piece of software will only get you so far. Customers want more than just functionality. They want to feel relaxed and happy when th
Read more

Hotspots and their purpose in user onboarding

When done well, Hotspots can help with user onboarding by quickly highlighting features or functions.
Read more

Top alternatives to UserGuiding

The market for DAP-s is growing, and many people are just getting familiar with the advantages that Digital Adoption Platforms can bring to their platforms. Now is the best time to get acquainted with the DAP market and see your options.
Read more