Blog Usetiful - Digital product adoption made simple

  There are many factors that contribute to an effective user onboarding experience. Clarity, focus, and personalization are some of the most important and most talked about elements you need to help your users understand how your product can solve their problems. However, another essential factor that often goes overlooked is user onboarding time. Long onboarding processes risk boring your users and extending time to value (TTV).  A frustrating onboarding experience is also a terrible first impression of your product, and it can lead to decreased engagement and, ultimately, product abandonment. In other words, it's the exact opposite of what you or your users want from the onboarding process. So, what can you do to reduce onboarding time and allow your users to get stuck into your app to achieve their objectives?  Thankfully, there are three psychological principles that every product should have up its sleeve to move the process along and secure loyal users. In this art...

  Understanding customer behavior is crucial for SaaS success. Insights into behavior help businesses identify patterns, preferences, and pain points across the user journey. Knowing how users interact with products, where they encounter challenges, and which features they value most empowers companies to improve experiences, reduce churn, and foster growth. Without this understanding, SaaS businesses risk losing customers, misinterpreting user needs, and missing upselling opportunities. Behavioral analysis ensures data-driven engagement strategies that align with customer expectations, leading to higher retention and increased revenue. Usetiful's recent integration with Customerscore.io equips companies with tools to better understand why customers leave and identify those ready for growth. What is Customerscore.io? Customerscore.io helps B2B SaaS businesses prevent customer churn by understanding why customers leave. Additionally, it identifies promising customers, enabling busi...

  The user onboarding funnel is a great way to get visibility into the steps your user takes from signing up for your product and converting into a regular user. Here’s how you leverage user onboarding software like Usetiful to optimize your onboarding funnel. What is a user onboarding funnel? A user onboarding funnel is a map of the journey a new user takes from signing up for your product to becoming a competent and loyal user. Typically structured as a set of steps, the onboarding funnel is geared toward helping users understand why your product is valuable, how they can use it, and experience the early wins that will keep them coming back for more.  How user onboarding funnels can drive conversions Image by rawpixel.com on Freepik User onboarding funnels help you get granular about onboarding. While a holistic view of onboarding is essential, it also helps to drill down into each stage. Breaking the user onboarding journey into discrete stages opens up a lot of benefits, w...