Blog Usetiful - Digital product adoption made simple

  There are many factors that contribute to an effective user onboarding experience. Clarity, focus, and personalization are some of the most important and most talked about elements you need to help your users understand how your product can solve their problems. However, another essential factor that often goes overlooked is user onboarding time. Long onboarding processes risk boring your users and extending time to value (TTV).  A frustrating onboarding experience is also a terrible first impression of your product, and it can lead to decreased engagement and, ultimately, product abandonment. In other words, it's the exact opposite of what you or your users want from the onboarding process. So, what can you do to reduce onboarding time and allow your users to get stuck into your app to achieve their objectives?  Thankfully, there are three psychological principles that every product should have up its sleeve to move the process along and secure loyal users. In this art...

Immersiveness is an essential part of the best onboarding experiences. While popups and overlays work well in certain scenarios, seamlessly embedding onboarding elements directly into your product or webpage interface creates a natural and organic user experience. In fact, embedded guides generate 4x more engagements compared to other onboarding content, and users complete an average of 7.5 steps with an onboarding checklist —more than double that of overlaid content. This article will explore what embeddables are, how they differ from other onboarding elements, and how you can leverage them to drive deeper user engagement. Example of an embedded checklist from Microsoft Clarity What are Embeddables? Embeddables are visual elements that sit directly inside the UI. Unlike overlays or widgets, these onboarding elements appear as if they are part of the program. The result is a user experience that feels natural, leading to better engagement and completion rates. While widgets like modal...

Making mistakes is one of the quickest paths to knowledge. But there is a faster route: learning from other people’s mistakes. When it comes to user onboarding, knowing what not to do will give you a huge advantage. So, let’s take a look at the 10 most common SaaS user onboarding mistakes and how you can solve them with an onboarding solution like Usetiful. Mistake #1: Overly general onboarding Some products are so simple and intuitive that even a child can pick them up straight away. However, in most scenarios, your users are coming at your problem with a diverse range of needs, experiences, and goals.  If your onboarding is too general, it’s hard to engage all your users. Furthermore, if you can’t communicate the value of your product to each individual, they’re probably going to churn quickly. Solution: The solution to overly general onboarding is user segmentation. If you collect the right information from your users, you can segment tours based on job role, use case, company ...