Skip to main content

Cover multiple page walkthrough with just one product tour

Our Digital Adoption Platform simplifies complex product flows with the step-by-step walkthroughs and smart tips. This article provides tips and tricks on how to deliver structured learning paths with Usetiful, especially when you need to:

  • cover multiple pages within just one product tour to keep your users focused
  • reduce the number of tours to keep the content management simple

One product tour rules them all

Usetiful allows you to cover multiple pages with just one product tour. All you need is to set up the tour and its steps correctly.

Example:

Let's say we want the tour to cover Home (index.php) and Form (form.php) pages of our demo application. 
Welcome page
Form page
Firstly, we need to define the Page Targeting to ensure that the tour appears on these 2 pages only. We enter the tour settings and set up the condition "URL contains" with the value "index.php|form.php". This way the tour appears only on pages that have "index.php" or "form.php" as part of their URL.


We want the tour to autoplay once users reach the first page, so we enable the "Autoplay" option. Also we want to remember user's progress with the tour, so the feature "Remember the last step" is also enabled.


Now we can continue to build the content of the tour. Our demo scenario is that the user is introduced to features on the Home page first (index.php is the landing page that the user needs to visit before reaching other parts of the application). Then the user navigates to the Form page (form.php) where the tour should automatically continue.



The steps before "redirect" will be available on the Home page and steps after the "Redirect to Form.php" will display once the user reaches the Form page. Let's have a look at how the redirect is configured:


The redirect step contains the address of the Form page in the field "Next page address". It is also defined that the current tour continues on the target location

Users can be redirected either automatically, when the previous step ("Step 3") is completed, or you can let a user navigate to the next page manually. In that case, you need to make clear to users what they need to do in order to continue the tour.

Let's update the content of "Step 3" to point to the "Add media" button with instructions. Click on the button will redirect users to the Form page.

In the step details, set up the field "Progress on click of" value to Element, so the next step (automatic redirect) is activated when users click on a given element (".btn-primary" in this case). 


When users reach the Form page, the tour automatically continues with the "Step 5".

What if I need to support multiple tours on just one page?

You can target several product tours on the same page. If it isn't specified which product tour takes precedence from another we display a menu that lets users choose from all available tours on a given page.
A button that activates the selection of tours.

List of available tours.

If you encounter any issues or need different options, feel free to contact us.

Don't have Usetiful account yet? Start free today!

Related:

Popular posts from this blog

Gartner Reports: Best Digital Adoption Solution

The coming decade will see a significant investment in digital transformation for the vast majority of organizations looking to drive success. But successful digital transformation relies on leveraging software to help employees acclimatize to new and evolving technology. This poses a challenge to employee productivity, as workforces across the globe will be forced to adapt to new technology in their day-to-day roles. Ideally, implementation of such tech requires an approach that impacts productivity as little as possible. That's why companies are increasingly turning to digital adoption platforms that facilitate the process and support employee efficiency rather than hampering it. What is a Digital Adoption Platform? A digital adoption platform (DAP) sits on top of an existing software application, offering users insight and guidance that helps them to adjust to the software application, providing information on key tasks and functions. With a DAP, companies can introduce new sof...
Read more

Usetiful acquisition - Founder's post

Good news, everyone! Usetiful is joining Fullstory , marking the next chapter in our journey to help teams create more intuitive and meaningful digital experiences. Why? Some of you might remember this: Product adoption is about inspiring the right behaviors that lead to lasting satisfaction for users. To do that, teams need a deep understanding of what users do, see, and think at every step. As we explored new ways to bring that clarity to life, through features like session replay, we discovered how closely Usetiful’s mission aligned with Fullstory’s vision for behavioral intelligence. Joining forces was the natural next step. Together, Usetiful and Fullstory unlock the full value of digital products by giving teams the insight to know when and why users need help - and the ability to deliver experiences that feel human, personalized, and effortless. Since our launch in 2019, we’ve been guided by the feedback, creativity, and trust of our users. Your partnership has shaped Usetiful ...
Read more

4 Types of Customer Satisfaction Survey and Their Best Practices

  A customer satisfaction survey is a fantastic tool for gathering information from current and past users. They can help your customer success teams understand the areas where your business is doing well — and where you’re lacking. Leveraging this information allows you to improve the customer experience, retain users, and even build loyalty. Image by Freepik In this article, we'll look at the four most valuable types of customer satisfaction surveys and some of the best practices you can employ to make them work. What is customer satisfaction? Customer satisfaction measures how your products or services meet customer demand. It's a strong gauge of the overall customer experience users have with your brand. Customer satisfaction can seem like a nebulous concept. However, there are many great surveys that can help you understand how your users feel about your product or service. Benefits of customer satisfaction surveys Running a customer satisfaction survey has many benefits. ...
Read more