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Free-Forever DAPs: A Complete Comparison of Usetiful, UserGuiding, Pendo, and Chameleon Free Plans

 


Usetiful launched the first free-forever Digital Adoption Platform (DAP) in 2019, to help startups and small businesses compete in digital markets by fixing their user onboarding and product adoption. In 2024, we took it a step further. We extended the free-forever plan to make it even more generous, offering unlimited content, additional team members and additional features.

In response to the growing demand for affordable and PLG-driven self-serve solutions, Pendo introduced a free plan in 2000, offering support for a limited set of MAUs.

Following UserGuiding’s launch of their Support Essentials plan, a free forever offering designed to help early-stage companies improve their customer self-service systems. Chameleon has also entered the space with their free plan, which provides HelpBar and unlimited interactive Demos in 2025.

But how does it compare to Usetiful in terms of features, scalability, and support for growing businesses?

Usetiful Free Plan: The Most Inclusive Free Plan in the Market

While UserGuiding’s Support Essentials plan offers great value in terms of support and knowledge management tools, Pendo’s free plan has advanced analytics and Chameleon’s free tier is limited to demos and HelpBar, Usetiful goes broader.

Usetiful takes a more comprehensive approach to user onboarding with its Free Forever Plan. We go beyond just support tools and offer a variety of features aimed at improving user adoption and onboarding directly within your product. Usetiful’s free plan is not just about enabling customer self-service; it’s also about ensuring users understand your product from the get-go, making it the best choice for businesses looking for a broader solution.

Key Features of Usetiful's Free Plan:

  • 500 MAUs (Monthly Active Users) / 2,000 Assists: Usetiful supports a moderate user base or a flexible pay-as-you-go usage model, making it a great option for growing businesses.

  • Unlimited content with segmentation: Product Tours, Smart Tips (tooltips), Checklists, Banners, Forms

  • Full Knowledge Base Portal and articles

  • Unlimited domains/apps

  • Webhooks, integrations, and email support


Why Usetiful Stands Out:

Usetiful’s free plan offers a full suite of tools for user onboarding and product engagement, giving you everything you need to help users adopt your product effectively. Unlike UserGuiding’s free plan, which is focused mainly on support, Usetiful offers an end-to-end onboarding experience that covers not just support but also guided tours, checklists, tooltips, and banners, all critical to ensuring your users get the most out of your product, addresses the needs of product adoption, customer success, and even sales and marketing, providing a holistic solution that helps businesses optimize the entire customer journey, from onboarding to long-term engagement.

Here’s a quick glimpse of why Usetiful stands out:

  • Breadth of onboarding features: Tours, checklists, tooltips, banners, forms and Knowledge Portal, all included free.
  • Unlimited segmentation: Target content based on user properties, events, URLs, tags, etc.
  • Scalability: Unlimited domains and more team members compared to others.
  • Fair usage: Usage-based model with 2,000 assists or 500 MAUs, aligned with how modern PLG buyers expect value to scale.
Other free plans:
  • Pendo Free: Provides analytics, in-app guides and basic segmentation, but advanced targeting is locked behind paid tiers and limited on engagement tools.
  • Chameleon Free: Offers HelpBar, unlimited interactive demos and seats, but does not include guided tours, tooltips, checklists, or segmentation, making it useful mainly as a lightweight support layer, not a full onboarding suite.

Comparison: Usetiful vs. UserGuiding vs. Pendo vs. Chameleon Free Plan



Why Usetiful’s Free Plan is the Best Option

While UserGuiding’s Free Support Essentials Plan offers essential support tools, it doesn’t compare to Usetiful’s comprehensive onboarding features. Usetiful’s free plan is the best choice for businesses that need more than just support tools. It includes unlimited product tours, checklists, and banners, features that are essential to enhance user engagement and drive product adoption. 

Moreover, Usetiful stands out by supporting more team members and unlimited domains. This makes it highly scalable for businesses with multiple teams or those managing multiple projects. Unlike UserGuiding and Chameleon, which limit you to a single domain, or Pendo and UserGuiding only supporting single team member in their free plans, Usetiful provides unlimited websites or apps and the ability to manage multiple domains, perfect for businesses that require flexibility and collaboration across different teams and products.

For teams seeking an all-in-one onboarding solution, Usetiful's free plan delivers exceptional value in terms of features and scalability, positioning it as the most robust free DAP option available, with a flexible pricing model to choose from. In addition to supporting 500 MAUs, Usetiful offers a fair and flexible pay-as-you-go, usage-based pricing model, with 2,000 assists per month, catering to businesses with varying budgets. This approach aligns with recent findings from the 2025 G2 Buyer Behavior Report, which highlights that buyers now demand faster time to value, smaller initial commitments, and usage-based pricing that scales with their needs. 

Usetiful's pricing model is notably more buyer-friendly, enabling businesses to scale their onboarding efforts without the burden of hefty upfront costs. This combination of a comprehensive free plan and scalable paid options adds significant value, making Usetiful a top choice for businesses at any stage.

Conclusion

If you’re looking for a free forever DAP to enhance your user onboarding and product adoption processes, Usetiful offers the most robust and comprehensive plan. While UserGuiding’s free plan is an excellent choice for businesses focusing on support, Usetiful goes above and beyond by offering a full suite of onboarding tools, customization options, and support that other free DAPs simply don’t provide.

Usetiful’s Free Forever Plan is the best choice for businesses that need to ensure users not only get support but also successfully adopt and engage with their product. Our free-forever plan is purpose-built for user onboarding and product adoption, not just customer self-service. Get started with Usetiful today! Sign up for our Free Forever Plan to experience the difference it can make for your team, or book a call with one of our product specialists for a personalized demo!






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