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Usetiful acquisition - Founder's post


Good news, everyone!

Usetiful is joining Fullstory, marking the next chapter in our journey to help teams create more intuitive and meaningful digital experiences.


Why? Some of you might remember this:


Product adoption is about inspiring the right behaviors that lead to lasting satisfaction for users. To do that, teams need a deep understanding of what users do, see, and think at every step. As we explored new ways to bring that clarity to life, through features like session replay, we discovered how closely Usetiful’s mission aligned with Fullstory’s vision for behavioral intelligence. Joining forces was the natural next step.


Together, Usetiful and Fullstory unlock the full value of digital products by giving teams the insight to know when and why users need help - and the ability to deliver experiences that feel human, personalized, and effortless.

Since our launch in 2019, we’ve been guided by the feedback, creativity, and trust of our users. Your partnership has shaped Usetiful into what it is today, and it’s because of you that we’re ready for this next stage.

We’re excited for what’s ahead as we combine Fullstory’s behavioral intelligence with Usetiful’s intuitive guidance to help teams act on insight and create digital experiences that truly work for people.


All the best,

Ondrej, CEO





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Frequently Asked Questions


What happens to my license and contract?

We will continue providing service based on your running contract and license.


What about my data?

The high standards of data protection and privacy you rely on remain unchanged. We are fully committed to upholding the specific operational environment you trust. Your data will continue to be hosted exclusively within the European Union (Hetzner, Germany) and will only be accessible by EU-residing personnel. This operational continuity is our firm commitment to you, ensuring you can continue to use Usetiful with the same level of trust and security as always, with no action required on your part.


I have a different question, where can I get help?

Contact us at support@usetiful.com

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