Skip to main content

Smart Tips - quick and simple solution for customer self-service


Complex processes or input forms can represent a challenge for even properly onboarded users. This is especially sensitive with long processes, where user decisions or inputs made at the beginning have an impact on the next steps.


Smart Tips

Smart Tips are advanced tooltips that can add further instruction to important or confusing elements of your process. You can also use them to notify a user contextually about change in a feature.

Example: Tooltip in action


The power of Smart Tips lies in their cost/effect ratio - they do a great job, while the implementation is quick and they require minimal maintenance. Just place a tooltip on a select element of your page, and it's done!

Smart Tips can work independently or in combination with Product Tours. They are ideal for addressing issues in input forms - your user can continue working uninterrupted, you can rely on the quality of the submitted data and your customer self-service rate increases. Win-win!



Example: Tooltip use on Facebook


Why Smart Tips by Usetiful?

You can find free plugins allowing you to create tooltips in your application. Great examples include ProTip or TippedJS.

With Usetiful, you can create free tooltips with no-code. The visual tooltip builder allows you to deliver flexible tips without coding. On top of that, Usetiful represents a complete solution for your Customer Self-Service, providing you with product tours, onboarding checklists and much more!


Example: Tooltip builder in Usetiful



Related:

Popular posts from this blog

Select Element on Your Page

  To associate tour steps (pointers) with specific elements on your site, you need to hook to the selectors of elements. Selectors are used to "find" the HTML elements on your site. It is not difficult to find out the selector of a specific page element. The easiest way is to use our Chrome extension . Usetiful for Chrome extension (Recommended) 1. We recommend you to first install  the extension  - it enables you to preview product tours directly on your page without embedding the code. When on the page, it allows you to get the element selector on just one click.   2. Inside the tour editor, the " Element"  field require you to enter the selector of the HTML element on your site. Click on the  "Select element"  action on the right side of the field.  The following dialog will appear if the Usetiful browser extension is enabled. 3. Enter the address of your web page and click "Open page" 4. To select the...
Read more

Hotspots and their purpose in user onboarding

When done well, Hotspots can help with user onboarding by quickly highlighting features or functions.
Read more

Usetiful acquisition - Founder's post

Good news, everyone! Usetiful is joining Fullstory , marking the next chapter in our journey to help teams create more intuitive and meaningful digital experiences. Why? Some of you might remember this: Product adoption is about inspiring the right behaviors that lead to lasting satisfaction for users. To do that, teams need a deep understanding of what users do, see, and think at every step. As we explored new ways to bring that clarity to life, through features like session replay, we discovered how closely Usetiful’s mission aligned with Fullstory’s vision for behavioral intelligence. Joining forces was the natural next step. Together, Usetiful and Fullstory unlock the full value of digital products by giving teams the insight to know when and why users need help - and the ability to deliver experiences that feel human, personalized, and effortless. Since our launch in 2019, we’ve been guided by the feedback, creativity, and trust of our users. Your partnership has shaped Usetiful ...
Read more