Skip to main content

Smart Tips - quick and simple solution for customer self-service


Complex processes or input forms can represent a challenge for even properly onboarded users. This is especially sensitive with long processes, where user decisions or inputs made at the beginning have an impact on the next steps.


Smart Tips

Smart Tips are advanced tooltips that can add further instruction to important or confusing elements of your process. You can also use them to notify a user contextually about change in a feature.

Example: Tooltip in action


The power of Smart Tips lies in their cost/effect ratio - they do a great job, while the implementation is quick and they require minimal maintenance. Just place a tooltip on a select element of your page, and it's done!

Smart Tips can work independently or in combination with Product Tours. They are ideal for addressing issues in input forms - your user can continue working uninterrupted, you can rely on the quality of the submitted data and your customer self-service rate increases. Win-win!



Example: Tooltip use on Facebook


Why Smart Tips by Usetiful?

You can find free plugins allowing you to create tooltips in your application. Great examples include ProTip or TippedJS.

With Usetiful, you can create free tooltips with no-code. The visual tooltip builder allows you to deliver flexible tips without coding. On top of that, Usetiful represents a complete solution for your Customer Self-Service, providing you with product tours, onboarding checklists and much more!


Example: Tooltip builder in Usetiful



Related:

Popular posts from this blog

Gartner Reports: Best Digital Adoption Solution

The coming decade will see a significant investment in digital transformation for the vast majority of organizations looking to drive success. But successful digital transformation relies on leveraging software to help employees acclimatize to new and evolving technology. This poses a challenge to employee productivity, as workforces across the globe will be forced to adapt to new technology in their day-to-day roles. Ideally, implementation of such tech requires an approach that impacts productivity as little as possible. That's why companies are increasingly turning to digital adoption platforms that facilitate the process and support employee efficiency rather than hampering it. What is a Digital Adoption Platform? A digital adoption platform (DAP) sits on top of an existing software application, offering users insight and guidance that helps them to adjust to the software application, providing information on key tasks and functions. With a DAP, companies can introduce new sof...
Read more

4 Types of Customer Satisfaction Survey and Their Best Practices

  A customer satisfaction survey is a fantastic tool for gathering information from current and past users. They can help your customer success teams understand the areas where your business is doing well — and where you’re lacking. Leveraging this information allows you to improve the customer experience, retain users, and even build loyalty. Image by Freepik In this article, we'll look at the four most valuable types of customer satisfaction surveys and some of the best practices you can employ to make them work. What is customer satisfaction? Customer satisfaction measures how your products or services meet customer demand. It's a strong gauge of the overall customer experience users have with your brand. Customer satisfaction can seem like a nebulous concept. However, there are many great surveys that can help you understand how your users feel about your product or service. Benefits of customer satisfaction surveys Running a customer satisfaction survey has many benefits. ...
Read more

Which Digital Adoption Platform is Best For You?

  A recent article by G2 underlined the importance of digital adoption in modern working environments. Empowering your employees to use digital tools to their full extent is crucial for fostering innovation, being competitive, and increasing ROI on software investments. However, as the article points out, there are several barriers to achieving digital adoption, including increased IT support, training costs, and placing extra pressure on your team to learn new tricks. Usetiful is a digital adoption solution. We built our platform to solve the issues IT departments and boardrooms face worldwide. Our no-code tool allows teams without technical experience to build product tours, walkthroughs, checklists, and tooltips that help teach their employees and users how to get the most from digital products without the time and monetary cost of endless IT support tickets and training. Of course, Usetiful isn't the only digital adoption tool out there. While we feel that none of the Usetiful ...
Read more