Asset Connect educates new customers with Usetiful onboarding experiences

Asset Connect is an online platform for energy asset monitoring and management. Customers can connect their electricity generating assets, such as wind, solar or hydroelectric power plants, without having to buy additional hardware. Asset Connect presents energy production reports in a powerful dashboard, and Usetiful onboarding tours are used to guide new users to connect their assets, create and view reports and more.

The Product tours are organized into a User Onboarding Checklist.

Asset Connect uses the learn-by-doing approach to educating new customers. In some of their tours there are no “next” or “previous'' buttons for users to navigate through tour steps. Instead, users are nudged towards completing actions by themselves, and this way learning the possibilities of the platform.

The Product Tour seamlessly integrates into the user experience. Tour content flexibly adapts as the user progresses into the product, recommending the next steps, but leaving users to explore the platform on their own. With this design principle, guided onboarding feels like an integral part of the product.

Having a great user onboarding experience is crucial to increase feature discovery and user adoption. Even more so in the case of online dashboards, such as Asset Connect.

If you are looking for an efficient way to educate and retain users, onboarding tours and user onboarding checklists are the best choice to help new users in a delightful, easy to implement and measurable way.

4 Types of Customer Satisfaction Survey and Their Best Practices

A customer satisfaction survey is a fantastic tool for gathering information from current and past users. They can help your customer success teams understand the areas where your business is doing well — and where you’re lacking. Leveraging this information allows you to improve the customer experience, retain users, and even build loyalty. Image by Freepik In this article, we'll look at the four most valuable types of customer satisfaction surveys and some of the best practices you can employ to make them work. What is customer satisfaction? Customer satisfaction measures how your products or services meet customer demand. It's a strong gauge of the overall customer experience users have with your brand. Customer satisfaction can seem like a nebulous concept. However, there are many great surveys that can help you understand how your users feel about your product or service. Benefits of customer satisfaction surveys Running a customer satisfaction survey has many benefits. ...

How DAP Can Help Your Sales and Marketing Teams

These are trying times for the overall business community. The rise in interest rates has slowed economic activity, with subsequent budget cuts targeting sales and marketing departments in particular. You've probably already heard how digital adoption platforms (DAPs) like Usetiful can boost sales and marketing for your product. But what about using the software to help your sales and marketing employees? In this article, we'll show how you can use a digital adoption solution like Usetiful to drive better outcomes for not just your product and your users but also your employees. Image by our-team on Freepik Sales reps and time to productivity (TTP) If you're familiar with digital adoption tools like Usetiful, you'll already understand concepts like time to value (TTV). In short, it's a metric that measures how long it takes a user to get value from your product. Another way you can look at this is how long it takes someone to engage with your product and gain a ...

The Challenges of the Digital Workplace and How to Overcome Them

The digital workplace offers an exciting new frontier in how we think about work. However, like any form of technological disruption, businesses must overcome specific challenges to unlock the potential benefits of this change. Let’s explore some of these roadblocks and see how a digital adoption platform (DAP) can provide an elegant solution. Image by DCStudio on Freepik What is the digital workplace? The digital workplace is a decentralized work ecosystem connected by digital devices, tools, and platforms, enabling deep collaboration across various locations. It’s a virtual space that mirrors the connectivity of the office but with a greater emphasis on seamless interactions, information and resource access, productivity, and personalization. According to the consultancy firm Forrester, the digital workplace consists of six main pillars . They are: Core productivity platforms Employee-facing HR tools An orchestration layer Experience touchpoints Analytics Application inte...

Blog Usetiful - Digital product adoption made simple

Search...