Blog Usetiful - Digital product adoption made simple

  Digital adoption platforms (DAPs) are a fairly new innovation in the learning and development space that allows for employee training to be embedded within existing software solutions. Employees receive interactive help to learn more about their role and the systems required, and HR teams save time and money on delivering catch-all training programs that leave little room for individualized development. Image by azerbaijan_stockers on Freepik Why Integrate DAP into Your Learning and Development Strategy? Integrating digital adoption platforms into your learning and development strategy provides numerous benefits, not least by largely reducing the amount of manual intervention required to deliver effective employee training programs. 1. Tailor learning and training toward each employee Training programs require a great deal of preparation and significant time investment to deliver. It's simply not practical to deliver one-to-one training to every employee, with an individualized t

  Onboarding is an essential part of long-term staff retention . Too many employees have experienced poor onboarding processes or ones that simply don't exist. New hires are bounced from one team to the other under the pretence of "learning how the company operates," but without structure, it quickly begins to feel like a pointless exercise in which little information is retained. That's why it's crucial to plan your onboarding in advance and to have an onboarding checklist. Companies that have such a process in place generally see huge gains in both employee retention and productivity. Image by Freepik Onboarding Checklist for New Employees A well-defined onboarding process means not only a better experience for incoming new employees, but also less work for you, as an organization. Here’s a detailed onboarding checklist that will help to make sure you’re setting up new employees for success . 1. Start onboarding prior to the employee’s start date Strong onboa

Digital systems are transforming the way that organizations work, leading to increases in productivity and profitability. Customer management is simpler, while work-tracking software allows for more efficient management of change and greater leverage of data than ever before. But these organizations face a problem. New employees need to be trained in the use of such software, in addition to learning everything else that comes with entering a new role. Company ways of working, interdepartmental relationships, reporting lines, processes, and everything else are compounded by a need to learn complex systems. Enter, DAP (digital adoption platform) software. With DAP software, you can lighten the burden that you place on new employees by simplifying software learning and adoption across any platform. Image by drobotdean on Freepik How to Achieve Greater Onboarding and Productivity with DAP DAP software brings about numerous software and process improvements that can boost employee productiv

  A recent report in G2 states that web traffic for their Customer Success product category grew by 42% last year. This surge of interest suggests that businesses are prioritizing customer retention over customer acquisition.  This news isn't surprising. Fears of a recession are gripping the business world. A Twilio Segment report from late last year backs up G2's findings. Their survey indicates 2 in 3 businesses are shifting focus from growth to retention in light of economic issues. So what can businesses do to improve their customer success? Statistics suggest that customer self-service is a significant element of customer success. For example: Almost 40% of customers say they can resolve issues more quickly through self-service. 88% of users expect a company to offer a customer self-service option Over 80% of customers want more self-service options, but only 15% are happy with existing tools It's clear what customers want. How businesses meet that need is the centr