Docsify & Usetiful - product tours for a single page application

Docsify is an advanced email tracker for Gmail. It helps salespeople to understand when recipients opened their messages, clicked links, and downloaded attachments, allowing them to work with the hottest prospects. More detailed statistics include information on how recipients engage with the content or how long do prospects spend on each page of PDF attachments.

Docsify partnered with Usetiful to improve the onboarding experience for new users. Product tour guides users through the application and helps them to find their "aha!" moment more easily, resulting in improved conversions.

Docsify is built as a single page application, making integration of a Digital Adoption Platform a challenge. Usetiful proved to be a good choice with the combination of flexible triggers and professional service.

You can try Docsify with their new user onboarding experience yourself - sing up here: https://docsify.net/

Hotspots and their purpose in user onboarding

When done well, Hotspots can help with user onboarding by quickly highlighting features or functions.

4 Types of Customer Satisfaction Survey and Their Best Practices

A customer satisfaction survey is a fantastic tool for gathering information from current and past users. They can help your customer success teams understand the areas where your business is doing well — and where you’re lacking. Leveraging this information allows you to improve the customer experience, retain users, and even build loyalty. Image by Freepik In this article, we'll look at the four most valuable types of customer satisfaction surveys and some of the best practices you can employ to make them work. What is customer satisfaction? Customer satisfaction measures how your products or services meet customer demand. It's a strong gauge of the overall customer experience users have with your brand. Customer satisfaction can seem like a nebulous concept. However, there are many great surveys that can help you understand how your users feel about your product or service. Benefits of customer satisfaction surveys Running a customer satisfaction survey has many benefits.

Surveys vs Forms: What are the differences and How to use them

While surveys and forms sound similar, they are different things with their own goals, formats, and best practices. However, they are both crucial elements of customer success because they allow you to collect a vital resource: feedback. Any company worth its salt needs feedback. It allows you to improve your product and understand your customers at the same time. But before you start rushing out and asking the questions that matter, you need to understand the difference between forms and surveys and where to use them. Image by Freepik What is the difference between a form and a survey? Forms and surveys are used to gather information. However, the type of information they collect can help tell them apart. Surveys are best for collecting opinions, feedback, and information from individuals or larger groups of people. Typically, they use multiple-choice questions. However, many surveys include options for open-ended questions. Forms are best for collecting objective information. Th

Blog Usetiful - Digital product adoption made simple

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