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Make + Usetiful = A Powerful Automation Combo

  As you might know, Usetiful now integrates with Zapier . That is great news for teams that want to use webhooks or build complex automation workflows incorporating third-party apps. Using Zapier to connect user onboarding software like Usetiful with other applications opens up a new world of possibilities. However, Zapier is not for everyone. One of the drawbacks of the popular no-code tool is that it's pretty expensive. So, what are the other options for teams that want the benefits of workflow automation and third-party app integration? One option is a cost-effective no-code tool called Make. Image by wayhomestudio on Freepik What is Make? Make is a visual no-code tool that allows you to build workflow automation. If you're familiar with Zapier, you'll know the drill. Instead of writing code, you can use a drag-and-drop interface to connect two apps so an event in one triggers an action in another. Make website So, for example, if a prospect fills out their details in

What to Include in Your Customer Onboarding Survey

  Self-service options have made things easier for customers. These days, they can sign up for a product and start using it without any human interaction. This process is what most customers want, and it allows businesses to sell their products 24/7. What's not to like? Well, there is one small thing.  Frictionless customer onboarding is excellent. It saves everyone a lot of time and effort. However, not having human discussions or interactions means you can lose some helpful information.  For example, you can't always find out about your customer's preferences or objectives with your products when you don’t speak to them. On top of that, you can also lose the ability to get feedback on a wide range of issues, including the customer onboarding process itself.  So, how can you provide the customer experience your prospective users want and get the feedback you need to improve your onboarding experience and your product? The answer is by using a customer onboarding survey. Im

4 Types of Customer Satisfaction Survey and Their Best Practices

  A customer satisfaction survey is a fantastic tool for gathering information from current and past users. They can help your customer success teams understand the areas where your business is doing well — and where you’re lacking. Leveraging this information allows you to improve the customer experience, retain users, and even build loyalty. Image by Freepik In this article, we'll look at the four most valuable types of customer satisfaction surveys and some of the best practices you can employ to make them work. What is customer satisfaction? Customer satisfaction measures how your products or services meet customer demand. It's a strong gauge of the overall customer experience users have with your brand. Customer satisfaction can seem like a nebulous concept. However, there are many great surveys that can help you understand how your users feel about your product or service. Benefits of customer satisfaction surveys Running a customer satisfaction survey has many benefits.