Blog Usetiful - Digital product adoption made simple

  User onboarding software helps drive user retention, product adoption, and customer satisfaction. It’s well-established that a digital adoption platform (DAP) is essential for competing with other SaaS products in an increasingly crowded marketplace, but how can you choose the right tool for the job? This article will explore three product onboarding tools, Product Fruits, Pendo, and Usetiful, and compare features, pricing, customer support, and other categories to help you decide the best onboarding software for your business. Image by KamranAydinov on Freepik 1. Features The best way to judge a digital adoption solution is by what it can do for your SaaS product. So, let’s take a look at the features that define Product Fruits, Pendo, and Usetiful. Product Fruits Product Fruits helps SaaS teams build engaging, interactive onboarding content. Let’s take a look at some of the tool’s best features. Product tours and guides: Build handy step-by-step guides that drive product and f...

Making mistakes is one of the quickest paths to knowledge. But there is a faster route: learning from other people’s mistakes. When it comes to user onboarding, knowing what not to do will give you a huge advantage. So, let’s take a look at the 10 most common SaaS user onboarding mistakes and how you can solve them with an onboarding solution like Usetiful. Mistake #1: Overly general onboarding Some products are so simple and intuitive that even a child can pick them up straight away. However, in most scenarios, your users are coming at your problem with a diverse range of needs, experiences, and goals.  If your onboarding is too general, it’s hard to engage all your users. Furthermore, if you can’t communicate the value of your product to each individual, they’re probably going to churn quickly. Solution: The solution to overly general onboarding is user segmentation. If you collect the right information from your users, you can segment tours based on job role, use case, company ...

  Great user onboarding experiences are the culmination of a few well-thought-out strategies. User onboarding checklists are essential to that approach because they provide an engaging and structured way for users to begin their journey with your SaaS product.  But how can you build a user onboarding checklist that really connects with your users and drives product adoption, customer satisfaction, and retention?  Read on to find out. What are user onboarding checklists? Before we share our user onboarding best practices and tips , it’s worth defining the meaning and purpose of user onboarding checklists for anyone who is unfamiliar with the topic. User onboarding checklists are tools that help guide users through their initial interactions with your product. Typically, they consist of a set of tasks or actions the user should take to familiarize themselves with the product and some of its features.  Checklists appear in apps in different formats, such as: Pop-Ups. Si...