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Showing posts from August, 2022

Do you really know the benefits of a great onboarding?

First impressions count in life — and in SaaS onboarding. When users initially sit down with your product, you want them to feel comfortable using it. If they don't, they might walk away and never turn back. This problem is made more complicated because users have a lot of choices these days. If your product isn't easy to use, they'll find one that is. Bad user onboarding can cause customer churn, hurt revenues, and increase customer acquisition costs (CAC).  Some software is so simple that a toddler could intuitively figure out how to use it. However, a lot of SaaS tools have complex features and functions. So how can you ensure that users are comfortable with your product straight away? The answer is simple: use a no-code user onboarding tool like Usetiful. Good user onboarding drives retention Users download products because they have a need or problem. If your product adequately solves their issue, they'll probably keep using it. User retention is an essential metri

How Interactive Customer Onboarding Can Drive User Acquisition and Retention

The market is competitive, and customer acquisition costs are rising all the time. Successful customer onboarding has never been more critical. Let's explore how a digital adoption platform can help your customers and drive revenues. The way developers and marketing teams think about user adoption and retention has changed remarkably over recent years. The customer journey doesn't stop once a transaction is made. Businesses need to find ways of delivering customer experiences that drive loyalty and retention. The modern consumer is fairly impatient. Awash in a sea of choice, they want products that will provide them value quickly, or they'll just move on to one of your competitors.  Great customer onboarding is one of the best ways to quickly ensure that your users get value. Doing it right means you can drive user adoption while reducing user churn.  How can a digital adoption platform (DAP) help? A digital adoption platform, or DAP, is software that helps developers build