Blog Usetiful - Digital product adoption made simple

Immersiveness is an essential part of the best onboarding experiences. While popups and overlays work well in certain scenarios, seamlessly embedding onboarding elements directly into your product or webpage interface creates a natural and organic user experience. In fact, embedded guides generate 4x more engagements compared to other onboarding content, and users complete an average of 7.5 steps with an onboarding checklist —more than double that of overlaid content. This article will explore what embeddables are, how they differ from other onboarding elements, and how you can leverage them to drive deeper user engagement. Example of an embedded checklist from Microsoft Clarity What are Embeddables? Embeddables are visual elements that sit directly inside the UI. Unlike overlays or widgets, these onboarding elements appear as if they are part of the program. The result is a user experience that feels natural, leading to better engagement and completion rates. While widgets like modal...

Making mistakes is one of the quickest paths to knowledge. But there is a faster route: learning from other people’s mistakes. When it comes to user onboarding, knowing what not to do will give you a huge advantage. So, let’s take a look at the 10 most common SaaS user onboarding mistakes and how you can solve them with an onboarding solution like Usetiful. Mistake #1: Overly general onboarding Some products are so simple and intuitive that even a child can pick them up straight away. However, in most scenarios, your users are coming at your problem with a diverse range of needs, experiences, and goals.  If your onboarding is too general, it’s hard to engage all your users. Furthermore, if you can’t communicate the value of your product to each individual, they’re probably going to churn quickly. Solution: The solution to overly general onboarding is user segmentation. If you collect the right information from your users, you can segment tours based on job role, use case, company ...

  While designing great products that actually solve user problems is the best path to user engagement, even the best developers need a helping hand from time to time. In-app notifications can drive better user onboarding experiences, feature adoption, customer retention, and, ultimately, greater user engagement.  Let’s look at how you can unlock the power of in-app notifications. What are in-app notifications? In-app notifications are things like messages, banners , or pop-ups that appear as notifications within your app. Unlike push notifications, in-app notifications: Only appear when the user has the app open Don’t require opt-in or consent Don’t disturb users when they are in different mindsets One of the most compelling things about in-app notifications is their versatility.  You can use them for customer service, promotions, product information, gathering feedback, and more.  In effect, in-app notifications are the perfect choice for sending timely, relevant i...