Blog Usetiful - Digital product adoption made simple

A great user onboarding experience is vital for user activation and retention. Getting it right will drive revenue and growth. But getting it wrong can lead to: customer churn wasted customer acquisition costs loss of revenue poor growth Customer acquisition cost (CAC) is rising. This situation has underlined the importance of retaining customers. Great user onboarding allows your business to  keep customers increasing customer lifetime value (CLV) increase customer satisfaction boost customer experience drive revenues Best user onboarding practices We all need help from time to time. Customers are no different. To get the most from a product, they need a little guidance. Good onboarding requires a lot of different things. But mostly, it's about showing users how to get the most from your product.  Let's look at the best ways you can help users unlock the power of your product or service. #1. Know your users Many products appeal to a wide variety of users. You should know who w

The last few years of software development have been all about the customer experience. Developers understand that the quickest path to success is to create fluid, intuitive applications that provide instant value.  Digital adoption platforms provide features like automated user onboarding that can help enhance the customer experience. With customer acquisition costs rising all the time , developers need all the help they can get to retain precious users. New expectations Software used to be a specialist thing. In the past, it was a domain of enthusiasts that only cared about what it could do. However, the rise of smartphones and personal computers as everyday items has changed everything. These days, developers need to build products that people want to use. Customer experience has become paramount. With so much competition out there, even having a great piece of software will only get you so far. Customers want more than just functionality. They want to feel relaxed and happy when th