Self-service options have made things easier for customers. These days, they can sign up for a product and start using it without any human interaction. This process is what most customers want, and it allows businesses to sell their products 24/7. What's not to like? Well, there is one small thing. Frictionless customer onboarding is excellent. It saves everyone a lot of time and effort. However, not having human discussions or interactions means you can lose some helpful information. For example, you can't always find out about your customer's preferences or objectives with your products when you don’t speak to them. On top of that, you can also lose the ability to get feedback on a wide range of issues, including the customer onboarding process itself. So, how can you provide the customer experience your prospective users want and get the feedback you need to improve your onboarding experience and your product? The answer is by using a customer onboarding survey. Im