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Showing posts with the label customer onboarding

Steps to Creating a Flawless User Onboarding for Your Shopify Page

  Shopify is an excellent solution for anyone who wants to sell products or services online. However, winning and holding on to customers is challenging in this ultra-competitive business environment. Creating a great user onboarding experience can help you beat the odds and outwork your rivals. Image by on Freepik Our Shopify user onboarding guide will show you how to use a digital adoption platform (DAP) like Usetiful to boost your sales by creating better experiences for customers and merchants. What is Shopify? Shopify is the world's largest eCommerce platform. Since its inception in 2006, they have been helping people run all manner of online businesses thanks to a suite of tools that include: Website Hosting Payment gateways Point of sale (PoS) hardware Email marketing Tax calculators Shipping solutions  In other words, it's an all-in-one solution for anyone who wants to start an online business. There are over 4 million sites built with Shopify in 175 countr

Onboarding More Than One Product? Here's What You Need to Know!

  Modern software stacks are enormous. Zylo's 2023 SaaS Management Index suggests that even small businesses use an average of 172 apps. While some software is intuitive and easy to use, most require extra guidance to ensure product adoption among clients and employees.  Based on sheer numbers alone, 3rd party software onboarding can be a big headache for businesses. However, onboarding multiple products doesn't have to be complicated, thanks  to Usetiful Spaces. Image by diana.grytsku on Freepik Spaces support multiple products, sites, and teams. It also has its own installation script. As a result, you can manage product and feature adoption from one account. Now, you can get the right content in front of the right people at the right time.  Your employees and users have diverse needs. So your user onboarding software needs to be flexible enough to provide tailored experiences. Let's explore some of the benefits of Spaces. #1. Boundless onboarding Each organization has u

What to Include in Your Customer Onboarding Survey

  Self-service options have made things easier for customers. These days, they can sign up for a product and start using it without any human interaction. This process is what most customers want, and it allows businesses to sell their products 24/7. What's not to like? Well, there is one small thing.  Frictionless customer onboarding is excellent. It saves everyone a lot of time and effort. However, not having human discussions or interactions means you can lose some helpful information.  For example, you can't always find out about your customer's preferences or objectives with your products when you don’t speak to them. On top of that, you can also lose the ability to get feedback on a wide range of issues, including the customer onboarding process itself.  So, how can you provide the customer experience your prospective users want and get the feedback you need to improve your onboarding experience and your product? The answer is by using a customer onboarding survey. Im