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Showing posts with the label Aha moment

7 Best Practices for Great User Onboarding Experiences

A great user onboarding experience is vital for user activation and retention. Getting it right will drive revenue and growth. But getting it wrong can lead to: customer churn wasted customer acquisition costs loss of revenue poor growth Customer acquisition cost (CAC) is rising. This situation has underlined the importance of retaining customers. Great user onboarding allows your business to  keep customers increasing customer lifetime value (CLV) increase customer satisfaction boost customer experience drive revenues Best user onboarding practices We all need help from time to time. Customers are no different. To get the most from a product, they need a little guidance. Good onboarding requires a lot of different things. But mostly, it's about showing users how to get the most from your product.  Let's look at the best ways you can help users unlock the power of your product or service. #1. Know your users Many products appeal to a wide variety of users. You should know who w

Aha moment in User Onboarding

  The aha moment is the precise point when users realize the value of a product. Understanding how to help your users reach their aha moment is a vital aspect of user onboarding that can reduce user churn dramatically.