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Showing posts from July, 2020

How Usetiful helps Clerbo with the initial customer onboarding

About YSoft Clerbo The employee experience begins the moment the candidate accepts your job offer. YSoft Clerbo  initiates new hires into the company and the company’s culture. With intuitive software, employees can be pre-boarded, onboarded and trained. Employees are now productive on their very first day. YSoft Clerbo is the future of work culture. Challenge: Provide interactive onboarding to new customers Clerbo team was looking for a user onboarding tool for their customers, with focus on interactive product tours in customer’s native language. Their customer support team wanted to reduce the number of questions received especially from new customers about “How to start using Clerbo”. With an increasing number of customers, it became ineffective to do long training for everyone.  Tomas Nespechal , Product manager at YSoft Clerbo described: “We recently finished the online documentation where existing customers may find answers to most of their questions. O ur current customers

Improve your onboarding experience based on user feedback

You have created new user onboarding experience for your product and you love it! Why should you change anything? The true question to ask is: Do your users love the experience? Collect feedback from users The most direct way to identify the best and worst parts of the onboarding experience is to simply ask users for feedback. With Usetiful you can incorporate a simple feedback directly within your tours. How to? When creating tour in the Visual Editor, click on "Edit step" Choose Collect Feedback from the advanced options Collected feedback will appear in the Reports section Based on this quick feedback you can identify which parts of the user onboarding need to be reviewed in order to provide a more pleasant experience. Activity-based feedback The user onboarding experience is often built as a series of atomic steps that user needs to complete. The completion rate of the individual steps can indicate a problem wit