Skip to main content

Improve your onboarding experience based on user feedback



You have created new user onboarding experience for your product and you love it! Why should you change anything?

The true question to ask is: Do your users love the experience?

Collect feedback from users

The most direct way to identify the best and worst parts of the onboarding experience is to simply ask users for feedback.

With Usetiful you can incorporate a simple feedback directly within your tours.


How to?

  1. When creating tour in the Visual Editor, click on "Edit step"
  2. Choose Collect Feedback from the advanced options


  3. Collected feedback will appear in the Reports section


Based on this quick feedback you can identify which parts of the user onboarding need to be reviewed in order to provide a more pleasant experience.

Activity-based feedback

The user onboarding experience is often built as a series of atomic steps that user needs to complete. The completion rate of the individual steps can indicate a problem with the onboarding flow.

With Usetiful, in the Reporting section, you can find how many times a specific tour step was opened - large differences in the flow indicate an inconsistency in the onboarding experience



Onboading checklists are used for more complex onboarding tutorials. In those, the experience is divided into achievable atomic steps, each being represented by a separate tour.


The gaps in the user onboarding can be identified by looking at the start rate and completion rate of separate tours.


Related:

Popular posts from this blog

European Digital Adoption Platform, GDPR-compliant by default

  In January 2012, the European Commission came up with some data reform strategies meant to enable Europe to adapt to the demands of the digital age. Nearly four years later, the strategists reached a consensus about the scope of the reforms and how to go about enforcing them. The General Data Protection Regulation (GDPR) emerged as one of the crucial components of the European Commission’s effort. It covers all EU member countries as well as individuals and businesses both within and outside EU territory. Digital Adoption platforms (DAPs) are among the businesses significantly impacted by EU GDPR legislation. What is a Digital Adoption Platform? A digital adoption platform is a software designed to integrate with or layer on top of other software, a website, or an app. The purpose of this integration is to provide guidelines that will help employees and other users become more digitally proficient and versatile. The multiplicity of use cases of digital technologies has made them ...
Read more

The Beginner's Guide to Creating an Effective User Onboarding Checklist

  Users download and open applications because they have a problem they want to solve. The process should be exciting as the possibility of resolving pain points becomes a reality. However, too often, applications are overwhelming and frustrating, leading to unsatisfactory experiences. An effective user onboarding checklist is the antidote to disappointing interactions. They break the onboarding process into clear, structured, bite-sized chunks that guide the users toward adoption.  However, you can’t just stumble on the right checklist by mistake. An effective checklist is the result of understanding the goals, benefits, psychology, and best practices of an onboarding checklist.  In this guide, we'll explain what onboarding checklists are, why you need them, and share some onboarding automation best practices and steps to build great onboarding content. Image by rawpixel.com on Freepik What is a user onboarding checklist? A user onboarding checklist is an in-app set of ...
Read more

Usetiful acquisition - Founder's post

Good news, everyone! Usetiful is joining Fullstory , marking the next chapter in our journey to help teams create more intuitive and meaningful digital experiences. Why? Some of you might remember this: Product adoption is about inspiring the right behaviors that lead to lasting satisfaction for users. To do that, teams need a deep understanding of what users do, see, and think at every step. As we explored new ways to bring that clarity to life, through features like session replay, we discovered how closely Usetiful’s mission aligned with Fullstory’s vision for behavioral intelligence. Joining forces was the natural next step. Together, Usetiful and Fullstory unlock the full value of digital products by giving teams the insight to know when and why users need help - and the ability to deliver experiences that feel human, personalized, and effortless. Since our launch in 2019, we’ve been guided by the feedback, creativity, and trust of our users. Your partnership has shaped Usetiful ...
Read more