You have created new user onboarding experience for your product and you love it! Why should you change anything?
The true question to ask is: Do your users love the experience?
Collect feedback from users
The most direct way to identify the best and worst parts of the onboarding experience is to simply ask users for feedback.
With Usetiful you can incorporate a simple feedback directly within your tours.
How to?
- When creating tour in the Visual Editor, click on "Edit step"
- Choose Collect Feedback from the advanced options
- Collected feedback will appear in the Reports section
Based on this quick feedback you can identify which parts of the user onboarding need to be reviewed in order to provide a more pleasant experience.
Activity-based feedback
The user onboarding experience is often built as a series of atomic steps that user needs to complete. The completion rate of the individual steps can indicate a problem with the onboarding flow.
With Usetiful, in the Reporting section, you can find how many times a specific tour step was opened - large differences in the flow indicate an inconsistency in the onboarding experience
Onboading checklists are used for more complex onboarding tutorials. In those, the experience is divided into achievable atomic steps, each being represented by a separate tour.
The gaps in the user onboarding can be identified by looking at the start rate and completion rate of separate tours.