Skip to main content

Improve your onboarding experience based on user feedback



You have created new user onboarding experience for your product and you love it! Why should you change anything?

The true question to ask is: Do your users love the experience?

Collect feedback from users

The most direct way to identify the best and worst parts of the onboarding experience is to simply ask users for feedback.

With Usetiful you can incorporate a simple feedback directly within your tours.


How to?

  1. When creating tour in the Visual Editor, click on "Edit step"
  2. Choose Collect Feedback from the advanced options


  3. Collected feedback will appear in the Reports section


Based on this quick feedback you can identify which parts of the user onboarding need to be reviewed in order to provide a more pleasant experience.

Activity-based feedback

The user onboarding experience is often built as a series of atomic steps that user needs to complete. The completion rate of the individual steps can indicate a problem with the onboarding flow.

With Usetiful, in the Reporting section, you can find how many times a specific tour step was opened - large differences in the flow indicate an inconsistency in the onboarding experience



Onboading checklists are used for more complex onboarding tutorials. In those, the experience is divided into achievable atomic steps, each being represented by a separate tour.


The gaps in the user onboarding can be identified by looking at the start rate and completion rate of separate tours.


Related:

Popular posts from this blog

Gartner Reports: Best Digital Adoption Solution

The coming decade will see a significant investment in digital transformation for the vast majority of organizations looking to drive success. But successful digital transformation relies on leveraging software to help employees acclimatize to new and evolving technology. This poses a challenge to employee productivity, as workforces across the globe will be forced to adapt to new technology in their day-to-day roles. Ideally, implementation of such tech requires an approach that impacts productivity as little as possible. That's why companies are increasingly turning to digital adoption platforms that facilitate the process and support employee efficiency rather than hampering it. What is a Digital Adoption Platform? A digital adoption platform (DAP) sits on top of an existing software application, offering users insight and guidance that helps them to adjust to the software application, providing information on key tasks and functions. With a DAP, companies can introduce new sof...
Read more

Which Digital Adoption Platform is Best For You?

  A recent article by G2 underlined the importance of digital adoption in modern working environments. Empowering your employees to use digital tools to their full extent is crucial for fostering innovation, being competitive, and increasing ROI on software investments. However, as the article points out, there are several barriers to achieving digital adoption, including increased IT support, training costs, and placing extra pressure on your team to learn new tricks. Usetiful is a digital adoption solution. We built our platform to solve the issues IT departments and boardrooms face worldwide. Our no-code tool allows teams without technical experience to build product tours, walkthroughs, checklists, and tooltips that help teach their employees and users how to get the most from digital products without the time and monetary cost of endless IT support tickets and training. Of course, Usetiful isn't the only digital adoption tool out there. While we feel that none of the Usetiful ...
Read more

Usetiful named G2 High Performer in Customer Self-Service in Europe and Asia Pacific

  The G2 Spring 2023 results are out, and we’re excited to report another excellent performance for Usetiful. We've been named a High Performer in the Customer Self-Service categories for Europe and Asia Pacific.  With over 100,000 products listed on G2, getting any recognition is a real privilege. Usetiful appears alongside a real who's-who of customer self-service products, demonstrating why our customers choose us over big names with lots of hype and huge marketing budgets. G2 uses a mix of customer reviews and market presence to power the algorithms that determine the winners. As such, the awards have a lot of credibilities because they're based on the inputs that are important to customers who use the products every day. Some of the highlights of our Spring 2023 report are: 91% of Usetiful users would recommend our product 95% of users say Usetiful is easy to set up 92% of our users are delighted with our customer support 91% of users say it’s really easy to do busines...
Read more