Skip to main content

Improve your onboarding experience based on user feedback



You have created new user onboarding experience for your product and you love it! Why should you change anything?

The true question to ask is: Do your users love the experience?

Collect feedback from users

The most direct way to identify the best and worst parts of the onboarding experience is to simply ask users for feedback.

With Usetiful you can incorporate a simple feedback directly within your tours.


How to?

  1. When creating tour in the Visual Editor, click on "Edit step"
  2. Choose Collect Feedback from the advanced options


  3. Collected feedback will appear in the Reports section


Based on this quick feedback you can identify which parts of the user onboarding need to be reviewed in order to provide a more pleasant experience.

Activity-based feedback

The user onboarding experience is often built as a series of atomic steps that user needs to complete. The completion rate of the individual steps can indicate a problem with the onboarding flow.

With Usetiful, in the Reporting section, you can find how many times a specific tour step was opened - large differences in the flow indicate an inconsistency in the onboarding experience



Onboading checklists are used for more complex onboarding tutorials. In those, the experience is divided into achievable atomic steps, each being represented by a separate tour.


The gaps in the user onboarding can be identified by looking at the start rate and completion rate of separate tours.


Related:

Popular posts from this blog

4 Types of Customer Satisfaction Survey and Their Best Practices

  A customer satisfaction survey is a fantastic tool for gathering information from current and past users. They can help your customer success teams understand the areas where your business is doing well — and where you’re lacking. Leveraging this information allows you to improve the customer experience, retain users, and even build loyalty. Image by Freepik In this article, we'll look at the four most valuable types of customer satisfaction surveys and some of the best practices you can employ to make them work. What is customer satisfaction? Customer satisfaction measures how your products or services meet customer demand. It's a strong gauge of the overall customer experience users have with your brand. Customer satisfaction can seem like a nebulous concept. However, there are many great surveys that can help you understand how your users feel about your product or service. Benefits of customer satisfaction surveys Running a customer satisfaction survey has many benefits. ...
Read more

Hotspots and their purpose in user onboarding

When done well, Hotspots can help with user onboarding by quickly highlighting features or functions.
Read more

Unlock 4x More Engagement with Seamless Onboarding Experiences

Immersiveness is an essential part of the best onboarding experiences. While popups and overlays work well in certain scenarios, seamlessly embedding onboarding elements directly into your product or webpage interface creates a natural and organic user experience. In fact, embedded guides generate 4x more engagements compared to other onboarding content, and users complete an average of 7.5 steps with an onboarding checklist —more than double that of overlaid content. This article will explore what embeddables are, how they differ from other onboarding elements, and how you can leverage them to drive deeper user engagement. Example of an embedded checklist from Microsoft Clarity What are Embeddables? Embeddables are visual elements that sit directly inside the UI. Unlike overlays or widgets, these onboarding elements appear as if they are part of the program. The result is a user experience that feels natural, leading to better engagement and completion rates. While widgets like modal...
Read more