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User onboarding best practices

"You will never get a second chance to make a first impression."
When people see your product or your new feature for the first time, the success depends on the first impression. 



Cover multiple page walkthrough with just one product tour

Our Digital Adoption Platform simplifies complex product flows with the step-by-step walkthroughs and smart tips. This article provides tips and tricks on how to deliver structured learning paths with Usetiful, especially when you need to:

Page targeting explained

When creating new product tour it is crucial to set up the right targeting to ensure the tour is shown in the right context to the right audience. You can set up targeting with Usetiful easily, but also advanced options are available.

Usetiful - the Digital Adoption Platform

Digital Adoption Platforms (DAP) are used by businesses worldwide to simplify the user experience using guiding capabilities, engagement and user behavior insights. DAP have positive benefit on retention rate, conversion rate and on user satisfaction.



Usetiful is the Digital Adoption Platform that allows you to iterate on user user adoption without any prior experience. Usetiful is designed to be friendly and seamless when setting up, while being powerful in supporting all your use cases.

Read more to learn how Usetiful can help you improve your user engagement.


User engagement and activation User engagement is how frequently and for how long does user engage with your software product, website or app. High engagement indicates higher interest in your product as user invests more time and energy, effectively creating a habit and giving you more opportunities to monetize.

Before we jump into improving the user engagement, it is necessary to step back and define which parts of user j…

Preview Tours with Usetiful Chrome Extension

We are happy to introduce Usetiful for Chrome, a new browser extension that enables you to preview all your Usetiful product tours on any site without touching the code. Just follow the steps below to preview your product tours:



Install plugin a preview your tour 1. Enter Google Chrome Web Store and install the Usetiful for Chrome extension.

(Note: Usetiful for Chrome browser extension works with Chrome browser only)
2. When the plugin is successfully installed, the Usetiful icon will appear in the browser top bar with the following message.

3. Click on the Usetiful icon and log in using your Usetiful credentials.
4. Go to the page where the tour should preview and click on the "Refresh tour" button. 

5. If the tour is configured correctly (and autoplay is enabled), the tour will automatically start previewing. 
Usetiful for Chrome extension displays only tours that are in the Draft state.



You can check anytime in the Usetiful extension panel whether the tour is configured c…

Select Element on Your Page

To associate tour steps (pointers) with specific elements on your site, you need to hook to the selectors of elements. Selectors are used to "find" the HTML elements on your site. It is not difficult to find out the selector of a specific page element.

The easiest way is to use our Chrome extension.

Usetiful for Chrome extension (Recommended) 1. We recommend you to first install the extension - it enables you to preview product tours directly on your page without embedding the code. When on the page, it allows you to get the element selector on just one click.

2. Inside the tour editor, the "Element" field require you to enter the selector of the HTML element on your site.

Click on the "Select element" action on the right side of the field.  The following dialog will appear if the Usetiful browser extension is enabled.

3. Enter the address of your web page and click "Open page"
4. To select the element on the target page, just move your mouse c…

Install Usetiful to start publishing product tours

Once you installed Usetiful, you can start to publish product tours and begin collecting data for their analysis. The only thing you need to do is to embed a bit of javascript to your website. If you use tools like Google Tag Manager, you don't even have to touch your website code.

If you are not a developer, send the code to somebody who can help you. If you need any assistance from our side, feel free to contact us.
Google Tag Manager Google Tag Manager (GTM) is a free tool that allows you manage and deploy tags (snippets of code or tracking pixels) on your website (or mobile app) without having to modify the code. Using GTM requires to be registered and their javascript code on your website. Then you can manage your code online.


1. To add the Usetiful code to GTM, login to your GTM account and select the appropriate container for your website.

2. Open your Tags section from the menu and add a new tag.

3. Edit tag configuration and choose tag type Custom > Custom HTML.



4. P…