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Showing posts from November, 2020

Smart Tips - quick and simple solution for customer self-service

  Complex processes or input forms can represent a challenge for even properly onboarded users. This is especially sensitive with long processes, where user decisions or inputs made at the beginning have an impact on the next steps. Smart Tips Smart Tips are advanced tooltips that can add further instruction to important or confusing elements of your process. You can also use them to notify a user contextually about change in a feature. Example: Tooltip in action The power of Smart Tips lies in their cost/effect ratio - they do a great job, while the implementation is quick and they require minimal maintenance. Just place a tooltip on a select element of your page, and it's done! Smart Tips can work independently or in combination with Product Tours. They are ideal for addressing issues in input forms - your user can continue working uninterrupted, you can rely on the quality of the submitted data and your customer self-service rate increases. Win-win! Example: Tooltip use on Faceb

Flexible user onboarding flow and why it is important

Why is flexibility important? Modern SaaS applications and web portals are complex systems and it´s not trivial to build a user onboarding journey for them. Animations and dynamic elements are introduced as part of the user experience. Technical concepts, such as single-page architecture, are widely adopted. The way how front-end elements are built and rendered has an impact. And your business logic and exceptions in the process further multiply the complexity. When choosing a User Onboarding Software, it is good to keep in mind that these complexities can limit or even prevent wider adoption. It´s important to choose a solution that can respect the specifics of your software. More flexible features, such as product tours, tutorials, or smart tips, mean a smoother experience for your users and a wider set of supported use cases. "Do not align your application with capabilities of a User Onboarding Software, choose a User Onboarding Software that can work with your application.&quo

Special deal for Estonian eResidents

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