Skip to main content

Smart Tips - quick and simple solution for customer self-service


Complex processes or input forms can represent a challenge for even properly onboarded users. This is especially sensitive with long processes, where user decisions or inputs made at the beginning have an impact on the next steps.


Smart Tips

Smart Tips are advanced tooltips that can add further instruction to important or confusing elements of your process. You can also use them to notify a user contextually about change in a feature.

Example: Tooltip in action


The power of Smart Tips lies in their cost/effect ratio - they do a great job, while the implementation is quick and they require minimal maintenance. Just place a tooltip on a select element of your page, and it's done!

Smart Tips can work independently or in combination with Product Tours. They are ideal for addressing issues in input forms - your user can continue working uninterrupted, you can rely on the quality of the submitted data and your customer self-service rate increases. Win-win!



Example: Tooltip use on Facebook


Why Smart Tips by Usetiful?

You can find free plugins allowing you to create tooltips in your application. Great examples include ProTip or TippedJS.

With Usetiful, you can create free tooltips with no-code. The visual tooltip builder allows you to deliver flexible tips without coding. On top of that, Usetiful represents a complete solution for your Customer Self-Service, providing you with product tours, onboarding checklists and much more!


Example: Tooltip builder in Usetiful



Related:

Popular posts from this blog

Hotspots and their purpose in user onboarding

When done well, Hotspots can help with user onboarding by quickly highlighting features or functions.
Read more

4 Types of Customer Satisfaction Survey and Their Best Practices

  A customer satisfaction survey is a fantastic tool for gathering information from current and past users. They can help your customer success teams understand the areas where your business is doing well — and where you’re lacking. Leveraging this information allows you to improve the customer experience, retain users, and even build loyalty. Image by Freepik In this article, we'll look at the four most valuable types of customer satisfaction surveys and some of the best practices you can employ to make them work. What is customer satisfaction? Customer satisfaction measures how your products or services meet customer demand. It's a strong gauge of the overall customer experience users have with your brand. Customer satisfaction can seem like a nebulous concept. However, there are many great surveys that can help you understand how your users feel about your product or service. Benefits of customer satisfaction surveys Running a customer satisfaction survey has many benefits. ...
Read more

Usetiful Brings On-Premise Digital Adoption Solutions for Security-Intense Companies

With all the talk about the cloud, you’d be forgiven for thinking that on-premise solutions had gone out of fashion entirely. However, that couldn’t be further from the truth. Many businesses that operate with sensitive information, such as banks, government organizations, and other tightly regulated sectors, never fully embraced the cloud.  In addition to the security-focused businesses that had to keep things on-prem, we’ve also recently seen the emergence of what has been termed “cloud repatriation.” The reasons for the trends are complex and include compliance, performance, and cost concerns.  Experts suggest the future of IT infrastructure deployment and management will involve a more hybrid approach. Others suggest that the return to on-prem is about the expiration of COVID-19-era contracts.  The pandemic saw a massive shift towards remote work, which exacerbated the trend toward the cloud. It also led to a surge of importance in digital adoption platforms (DAPs) as...
Read more