A knowledge base is a powerful way to drive customer success, improve employee efficiency and learning, and support sales enablement through content. If you’re curious about the benefits that a knowledge base portal could bring to your business, this is the article for you. What is a knowledge base? A knowledge base is a centralized information repository about a product, service, or topic. In other words, it’s an organized collection of product documentation, help articles, tutorials, FAQs, troubleshooting guides, and video demonstrations that users can access when they have issues to solve, or they want to learn more about your product. Image by wayhomestudio on Freepik What are the different types of knowledge bases? There are two main types of knowledge base: Internal and External. Internal: An internal knowledge base is built for company employees. The information these digital libraries contain includes things like: HR policies Onboarding materials Internal project documentatio