Blog Usetiful - Digital product adoption made simple

   Intercom is an excellent tool to engage with your customers - it is fairly customizable and can be targeted. Many of our customers use Intercom to engage with their website visitors and users in different stages of their customer journey.  This makes Intercom an area of interest for Usetiful customers who want to step up their onboarding and adoption strategies - what if you could launch a Usetiful tour right from an Intercom widget? Well, due to Usetiful’s high customizability that’s exactly what you can do. Here comes into play the sharing by URL feature of Usetiful . Allow your users to launch a product tour with a single click when they are already looking for help in Intercom. Here's how: 1. Get the link to the tour Sign in to your Usetiful account, find the tour that you want to direct users to, click the three dots menu and select “Share tour”. There you will be prompted to paste a URL - that is the URL where the tour is supposed to start. For this example, let...

Once you installed Usetiful, you can start to publish product tours and begin collecting data for their analysis. The only thing you need to do is to embed a bit of javascript to your website. If you use tools like Google Tag Manager , you don't even have to touch your website code. If you are not a developer, send the code to somebody who can help you. If you need any assistance from our side, feel free to contact us . Google Tag Manager Google Tag Manager (GTM) is a free tool that allows you manage and deploy tags (snippets of code or tracking pixels) on your website (or mobile app) without having to modify the code. Using GTM requires to be registered and their javascript code on your website. Then you can manage your code online. 1. To add the Usetiful code to GTM , login to your GTM account and select the appropriate container for your website. 2. Open your Tags section from the menu and add a new tag. 3. Edit tag configuration and choose tag type Custom ...

How to easily add a product guide to your Confluence page? This quick guide describes how to do it even without administrative rights. 1. Get your Usetiful code Log in to your account on  Usetiful .com and click the " Embed code " button. The code will show up in the modal dialog. Copy it to the clipboard (select the code and press Ctrl+C). 2. Paste the code into HTML macro Edit or Create new page on Confluence, where the tour should show up. When in Confluence editor, choose from the toolbas the option  " Insert more content " and select the option " Other macros " at the bottom of the list. Search for the " HTML " in the displayed modal dialog. Add the HTML macro into the page and paste the Usetiful code inside. Save the page. 3. Configure the tour If you don't have a product tour created - you can create new one in Usetiful! Here are few tips & tricks . Tour will show up automatically, if paramete...