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4 Types of Customer Satisfaction Survey and Their Best Practices

  A customer satisfaction survey is a fantastic tool for gathering information from current and past users. They can help your customer success teams understand the areas where your business is doing well — and where you’re lacking. Leveraging this information allows you to improve the customer experience, retain users, and even build loyalty. Image by Freepik In this article, we'll look at the four most valuable types of customer satisfaction surveys and some of the best practices you can employ to make them work. What is customer satisfaction? Customer satisfaction measures how your products or services meet customer demand. It's a strong gauge of the overall customer experience users have with your brand. Customer satisfaction can seem like a nebulous concept. However, there are many great surveys that can help you understand how your users feel about your product or service. Benefits of customer satisfaction surveys Running a customer satisfaction survey has many benefits. ...
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How to create interactive walkthroughs like Canva

Thinking about how to unleash the full potential of your about-to-launch web app? Discard using the conventional product tour and embrace the utilization of a tailor-made interactive walkthrough. Instead of showing your customers a simple how-to-use-my-product demo, create an interactive guide to help them fully grasp your product’s functionality. You are guaranteed to attract new users and make the existing ones stay. Remember that showing users your product’s unique features is not always the best onboarding strategy. Showing while doing it is. Enticing your new users to actually experience using the app during the onboarding process is the most efficient way to engage them. This is what we call product adoption . It should be your primary goal in your user onboarding process – to increase the possibility that users are driven to adopt your product and eventually increase user retention rate.  Interactive Walkthrough vs. Product Tour Walkthroughs and product tours are almost simi...
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Select Element on Your Page

  To associate tour steps (pointers) with specific elements on your site, you need to hook to the selectors of elements. Selectors are used to "find" the HTML elements on your site. It is not difficult to find out the selector of a specific page element. The easiest way is to use our Chrome extension . Usetiful for Chrome extension (Recommended) 1. We recommend you to first install  the extension  - it enables you to preview product tours directly on your page without embedding the code. When on the page, it allows you to get the element selector on just one click.   2. Inside the tour editor, the " Element"  field require you to enter the selector of the HTML element on your site. Click on the  "Select element"  action on the right side of the field.  The following dialog will appear if the Usetiful browser extension is enabled. 3. Enter the address of your web page and click "Open page" 4. To select the...
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