Introduction Nanyang Technological University (NTU) Singapore began a digital transformation to streamline its in-house systems and enhance the user experience. By integrating Usetiful’s digital adoption platform (DAP), NTU successfully reduced training costs, minimized support dependency, and improved system usability for its community. The Challenge NTU sought to improve user adoption across several in-house systems. Users, who often interacted with these systems infrequently and under tight deadlines, required one-to-one support. Additionally, the diverse information delivered through these systems highlighted the need for a solution that simplifies processes and provides results more efficiently. The Solution Usetiful was deployed across critical systems to enhance user adoption: Enhanced Student Intranet: Announcement banners, guided tours, and tooltips were implemented to enhance communication, simplify navigation, and consolidate fragmented information into one user-frien...