Skip to main content

How Calendify used Usetiful to increase the user activation by 25%



Calendify chose Usetiful as a solution to run product adoption experiments, onboard new users and announce new features.

Team created an initial version of product tour to gather insights and identify blind spots in user experience. Based on the new insights, team iterated and within the first month several versions of product tour were released. As a result, user account activation was improved by 25%.

About Calendify

Calendify is a cloud-based appointment booking system used by individuals and small businesses around the world. Calendify connects with individual or team Google calendars to check availability and prevent overbooking. Customers value its simplicity to set up and use.




Help users to use the full potential of their accounts

The team noticed that most users have never completed the setup of their accounts (completion rate was 39%). They struggled to create event types that the customers or prospects could book. We caught up with the Calendify Product Manager, Ondrej Dobias, to learn how Usetiful has helped to solve this issue:

"We observed this trend for months. We tried to activate users through email campaigns and video tutorials. We attempted to gather enough information about user behavior and motivations. Nothing worked well, so we started exploring other solutions. Among other available products helping to improve customer activation, we have chosen Usetiful for its friendly benefit-price ratio."

As an alternative to previous ways of user activation, the Calendify team created a guided product tour for all new users and guided them through the initial account setup.




The team appreciated the ease of use and the possibility to quickly iterate on product tours to maximize engagement and activation.

"Starting with Usetiful was very easy. No changes had to made in code, we simply embedded their code to our product using Google Tag Manager. It was nice to see how quickly you can iterate with Usetiful - you can quickly review results and directly apply new learnings to a product tour."

Usetiful helped to improve the completion rate of the initial account setup to 49 % - a 25% increase just within the first month. Dobias explains:

"It is essential to provide the right help to users, contextually, and at the right time. Result speaks for itself. With Usetiful, we have been able to optimize the first-time user experience. We plan to continue using Usetiful in the future. Recently we started experimenting with new version announcements and we are looking forward to seeing feature adoption improvements."


Try Usetiful and experience the same success.

Download story in PDF (240 KB)
Related:

Popular posts from this blog

Hotspots and their purpose in user onboarding

When done well, Hotspots can help with user onboarding by quickly highlighting features or functions.
Read more

Surveys vs Forms: What are the differences and How to use them

  While surveys and forms sound similar, they are different things with their own goals, formats, and best practices. However, they are both crucial elements of customer success because they allow you to collect a vital resource: feedback. Any company worth its salt needs feedback. It allows you to improve your product and understand your customers at the same time. But before you start rushing out and asking the questions that matter, you need to understand the difference between forms and surveys and where to use them. Image by Freepik What is the difference between a form and a survey? Forms and surveys are used to gather information. However, the type of information they collect can help tell them apart.  Surveys are best for collecting opinions, feedback, and information from individuals or larger groups of people. Typically, they use multiple-choice questions. However, many surveys include options for open-ended questions. Forms are best for collecting objective information. Th
Read more

4 Types of Customer Satisfaction Survey and Their Best Practices

  A customer satisfaction survey is a fantastic tool for gathering information from current and past users. They can help your customer success teams understand the areas where your business is doing well — and where you’re lacking. Leveraging this information allows you to improve the customer experience, retain users, and even build loyalty. Image by Freepik In this article, we'll look at the four most valuable types of customer satisfaction surveys and some of the best practices you can employ to make them work. What is customer satisfaction? Customer satisfaction measures how your products or services meet customer demand. It's a strong gauge of the overall customer experience users have with your brand. Customer satisfaction can seem like a nebulous concept. However, there are many great surveys that can help you understand how your users feel about your product or service. Benefits of customer satisfaction surveys Running a customer satisfaction survey has many benefits.
Read more