Skip to main content

Asset Connect educates new customers with Usetiful onboarding experiences

 

Asset Connect is an online platform for energy asset monitoring and management. Customers can connect their electricity generating assets, such as wind, solar or hydroelectric power plants, without having to buy additional hardware. Asset Connect presents energy production reports in a powerful dashboard, and Usetiful onboarding tours are used to guide new users to connect their assets, create and view reports and more.

The Product tours are organized into a User Onboarding Checklist.



Asset Connect uses the learn-by-doing approach to educating new customers. In some of their tours there are no “next” or “previous'' buttons for users to navigate through tour steps. Instead, users are nudged towards completing actions by themselves, and this way learning the possibilities of the platform.




The Product Tour seamlessly integrates into the user experience. Tour content flexibly adapts as the user progresses into the product, recommending the next steps, but leaving users to explore the platform on their own. With this design principle, guided onboarding feels like an integral part of the product.




Having a great user onboarding experience is crucial to increase feature discovery and user adoption. Even more so in the case of online dashboards, such as Asset Connect.

If you are looking for an efficient way to educate and retain users, onboarding tours and user onboarding checklists are the best choice to help new users in a delightful, easy to implement and measurable way.




Popular posts from this blog

Hotspots and their purpose in user onboarding

When done well, Hotspots can help with user onboarding by quickly highlighting features or functions.

4 Types of Customer Satisfaction Survey and Their Best Practices

  A customer satisfaction survey is a fantastic tool for gathering information from current and past users. They can help your customer success teams understand the areas where your business is doing well — and where you’re lacking. Leveraging this information allows you to improve the customer experience, retain users, and even build loyalty. Image by Freepik In this article, we'll look at the four most valuable types of customer satisfaction surveys and some of the best practices you can employ to make them work. What is customer satisfaction? Customer satisfaction measures how your products or services meet customer demand. It's a strong gauge of the overall customer experience users have with your brand. Customer satisfaction can seem like a nebulous concept. However, there are many great surveys that can help you understand how your users feel about your product or service. Benefits of customer satisfaction surveys Running a customer satisfaction survey has many benefits. ...

Free-Forever DAPs: A Complete Comparison of Usetiful, UserGuiding, and Pendo Free Plans

  Usetiful launched the first free-forever Digital Adoption Platform (DAP) in 2019, to help startups and small businesses compete in digital markets by fixing their user onboarding and product adoption. In 2024, we took it a step further. We extended the free-forever plan to make it even more generous, offering unlimited content, additional team members and additional features. In response to the growing demand for affordable and PLG-driven self-serve solutions, Pendo introduced a free plan in 2000, offering support for a limited set of MAUs. Now, UserGuiding has entered the space with their Support Essentials plan, a free forever offering designed to help early-stage companies improve their customer self-service systems. But how does it compare to Usetiful and Pendo in terms of features, scalability, and support for growing businesses? Usetiful Free Plan: The Most Inclusive Free Plan in the Market While UserGuiding’s Support Essentials plan offers great value in terms of sup...