Skip to main content

Asset Connect educates new customers with Usetiful onboarding experiences

 

Asset Connect is an online platform for energy asset monitoring and management. Customers can connect their electricity generating assets, such as wind, solar or hydroelectric power plants, without having to buy additional hardware. Asset Connect presents energy production reports in a powerful dashboard, and Usetiful onboarding tours are used to guide new users to connect their assets, create and view reports and more.

The Product tours are organized into a User Onboarding Checklist.



Asset Connect uses the learn-by-doing approach to educating new customers. In some of their tours there are no “next” or “previous'' buttons for users to navigate through tour steps. Instead, users are nudged towards completing actions by themselves, and this way learning the possibilities of the platform.




The Product Tour seamlessly integrates into the user experience. Tour content flexibly adapts as the user progresses into the product, recommending the next steps, but leaving users to explore the platform on their own. With this design principle, guided onboarding feels like an integral part of the product.




Having a great user onboarding experience is crucial to increase feature discovery and user adoption. Even more so in the case of online dashboards, such as Asset Connect.

If you are looking for an efficient way to educate and retain users, onboarding tours and user onboarding checklists are the best choice to help new users in a delightful, easy to implement and measurable way.




Related:

Popular posts from this blog

Usetiful acquisition - Founder's post

Good news, everyone! Usetiful is joining Fullstory , marking the next chapter in our journey to help teams create more intuitive and meaningful digital experiences. Why? Some of you might remember this: Product adoption is about inspiring the right behaviors that lead to lasting satisfaction for users. To do that, teams need a deep understanding of what users do, see, and think at every step. As we explored new ways to bring that clarity to life, through features like session replay, we discovered how closely Usetiful’s mission aligned with Fullstory’s vision for behavioral intelligence. Joining forces was the natural next step. Together, Usetiful and Fullstory unlock the full value of digital products by giving teams the insight to know when and why users need help - and the ability to deliver experiences that feel human, personalized, and effortless. Since our launch in 2019, we’ve been guided by the feedback, creativity, and trust of our users. Your partnership has shaped Usetiful ...
Read more

Create product tours with Usetiful

Read more

Customer review: How Usetiful helped to increase onboarding completion rate by 47%

Coming up with interesting, relevant content for our blog is not an easy task. But life gets so much easier when customers do it for you.  Sometimes we review other DAP software to get people reading this blog a perspective and tools to find the vendor that works for their specific use case.  In this blog post we are sparing ourselves from all the research, content writing and editing, and simply sharing a review of our own product sent to us directly from a customer.  I’m, Stephen Edet. I lead the product marketing team at roHealth - a health tech startup in Nigeria.  roHealth is an app that helps employees choose their health insurance benefits and helps businesses provide quality health insurance plans for their employees while saving up to 30% of their health insurance budget.   As a SaaS business, in-app onboarding and product activations are important. We’ve had some measure of success acquiring new users and getting them to signup. But the challenge we ke...
Read more