Digital systems are transforming the way that organizations work, leading to increases in productivity and profitability. Customer management is simpler, while work-tracking software allows for more efficient management of change and greater leverage of data than ever before.
But these organizations face a problem. New employees need to be trained in the use of such software, in addition to learning everything else that comes with entering a new role. Company ways of working, interdepartmental relationships, reporting lines, processes, and everything else are compounded by a need to learn complex systems.
Enter, DAP (digital adoption platform) software. With DAP software, you can lighten the burden that you place on new employees by simplifying software learning and adoption across any platform.
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How to Achieve Greater Onboarding and Productivity with DAP
DAP software brings about numerous software and process improvements that can boost employee productivity, while solving common HR problems. First, let’s look at some of the ways in which productivity can be improved by this software.
It simplifies the introduction of new software: Introducing new software or training new employees in existing software can impact productivity. Given the length of some training and the complexity of systems, new employees in particular can spend weeks producing very little. DAP software can be integrated with existing systems to walk employees through the use of the company's software. Everybody can go through this process at their own pace and, crucially, while carrying out their normal duties. Less supervision also means greater productivity for the rest of the team.
It ensures digital adoption across the board: Digital adoption means fully embracing a new software in a way that changes the way you inherently conduct business. DAP software embeds itself within your existing technology in such a way that it maximizes everything the systems have to offer. Employees learn how to use them to their best and deliver their best work.
It allows for individualized training plans: Since training can easily be personalized based on user needs, you can train employees with custom system tours. DAP software also allows for individual user checklists and tooltips that are matched to an employee's role, needs, or improvement areas.
It embeds training within your brand: Culture and buy-in are important for employees to deliver their best. The best DAP onboarding tools for new employees allow for customization with employer branding, allowing your employees to get familiar with your brand without being distracted by other, unbranded LMS systems.
How DAP Helps to Tackle Common HR Challenges
Digital adoption platforms don’t just resolve training problems for new hires; they also help HR (human resources) teams to tackle common challenges that relate to employee training and retention.
1. Employee information retention
Employees come into the business eager to learn, and according to 19th century research, they’ll typically retain everything that they learn for around 20 minutes. From here, however, retention declines quickly. After 20 minutes, employees forget just under half of what they've learned, and after an hour, they've forgotten more than half. After around a week, only 25% of the information is retained.
This “forgetting curve” means that employees will continually need retraining in numerous areas of software. This requires a significant investment of time from the business and HR teams who need to ensure compliance.
Fortunately, DAP software integrates so seamlessly with existing software that it can provide a constant resource for employees who forget how to complete a specific task. Embedded tooltips and how-to resources ensure that employees won’t burden HR or training teams due to forgotten knowledge.
2. Excessive training
New employees face a steep upward curve as they get to grips with a myriad of unfamiliar systems. Coupled with organizational policies and mandatory health and fire training, and new hires can quickly start feeling overwhelmed.
While it’s important for new employees to be brought up to speed, overwhelming them with information can quickly lead to a dip in productivity – before the employee’s even gotten going.
One study in the United Kingdom found that four out of five employees have begun to feel that information overload contributes to their daily stress levels. And as we are aware, stress is a leading factor in declining productivity.
This is where DAP software truly shines, as employees can learn using tooltips and guided tours directly within the software they’ll be using. They won’t need anybody to hold their hand, and the training itself won’t feel like an arduous, separate task that needs to be slogged through.
3. Reduced employee engagement
Employee onboarding can often be an afterthought – a random mishmash of shadowing other employees, completing mandatory legal training, and waiting around for tasks that aren’t necessarily relevant to the employee’s role.
Research has shown that employees are far more likely to remain in a role when they receive well-structured onboarding. Despite this, around a quarter of companies have no structured onboarding process for new hires.
Of course, improving in this area is no small task; it can take a significant time and money investment to put new processes in place, or to take time from other employees to carry out such a process.
With DAP software, you can embed training directly into your new hires’ day-to-day roles by integrating it with the systems they’ll be learning to use. This improves engagement, minimizes lack of clarity around the role in question, and does away with the unstructured processes that can see new employees passed from one desk to another without direction.
How DAP Enables HR Success
Organizations across the world are undergoing significant digital transformation, increasing the complexity of critical business systems. It's inevitable that companies are having to spend increasing budgets on training and onboarding new employees to ensure that they're up to speed. Meanwhile, HR professionals are having to manage training programs and the problems that come with an increasing number of systems for employees to learn.
Using digital adoption platform software with your existing solutions as part of a digital employee onboarding approach is cost-effective. It reduces reliance on support teams, lowers the costs involved in training, and increases productivity, leading to fewer performance incidents. HR teams are thus better able to focus their time and attention on improving company policies and processes and innovating in other areas.
Usetiful is a DAP that is already transforming user-centric organizations, including Audi, DHL, and Franke. Usetiful supports new employee onboarding and training for existing users, while offering your customers self-service tools that can further boost your customer success department's productivity. And you can start today for free.