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Which Digital Adoption Platform is Best For You?

 A recent article by G2 underlined the importance of digital adoption in modern working environments. Empowering your employees to use digital tools to their full extent is crucial for fostering innovation, being competitive, and increasing ROI on software investments.


However, as the article points out, there are several barriers to achieving digital adoption, including increased IT support, training costs, and placing extra pressure on your team to learn new tricks.


Usetiful is a digital adoption solution. We built our platform to solve the issues IT departments and boardrooms face worldwide. Our no-code tool allows teams without technical experience to build product tours, walkthroughs, checklists, and tooltips that help teach their employees and users how to get the most from digital products without the time and monetary cost of endless IT support tickets and training.


Of course, Usetiful isn't the only digital adoption tool out there. While we feel that none of the Usetiful alternatives offer the blend of fantastic value and functionality as our digital adoption tool, we understand that the most important thing is to find the best DAP for you!


So, let’s take a look at the pros and cons of various Usetiful alternatives. 


Image by wayhomestudio on Freepik

Comparing Usetiful alternatives

You need to do a lot of research to find the best DAP for your business. Thankfully, there are many articles and customer reviews to help. 


However, software evolves quickly, and a lot of this information can become outdated in a short space of time. At Usetiful, we are in a constant process of improving our product. We innovate by listening to feedback from our users, which lets us push our product forward. As a result, many older comparison articles about our product don’t reflect our current capabilities.


For example, in an article on UserGuiding alternatives, one of our rivals had the following to say.


 


 

But none of the cons they've listed stack up any longer.


Let's take each separately.


✅Surveys

Our survey implementation has improved considerably over the last year. We now support Net Promoter Score (NPS) surveys across your entire onboarding. And because we know you love those smiley faces, our feedback forms also support emojis.


We also offer users several feedback form templates. Each one can be customized, so you can get the right look and feel to match your product or website.


Check out this article on how to create an NPS survey with Usetiful. Or watch the video below to learn how you can create surveys in Usetiful.



✅Segmentation

Our user segmentation capabilities have also improved. Thanks to our page targeting feature, you can ensure that specific tooltips and product tours only show for specific users. There are several ways that you can target specific groups, such as user-tagging or taking a screen-based approach. Read this article to see how this all works.


Page targeting allows you to narrow down the availability of particular onboarding content to certain:

  • Pages

  • Users

  • Devices

  • Browsers 

  • Languages


What's more, you can combine different definitions based on these criteria. 

This feature allows you to get granular and show onboarding content when particular attributes are present or not.


Check out this article on user segmentation to see how this feature works.



✅Templates

In the past, our product had limited templates. But we understand that our users need the option to work quickly and easily. These days, we provide templates for different use cases, such as: 


  • Welcome messages

  • Announcements

  • Content steps 

  • Forms


Create tours faster and easier with Usetiful templates.



A look at the best Usetiful alternatives

Choosing the right digital adoption solution depends on many factors. Three of the biggest criteria you need to consider are:


  • Features

  • Functions

  • Budget


The interplay of these elements determines the useability and adoption of your product and what sort of return on investment you get from your digital adoption solution.


Here are four of the best Usetiful alternatives on the market right now. We'll look at each one separately before comparing them below.  


Userguiding

Userguiding is a great digital adoption solution. It's easy to use and has a pretty comprehensive feature set, with support for product tours, tooltips, and checklists. The product has excellent customization options and 24/7 support.


While Userguiding is easy to use, some clients have complained about a steep learning curve and limited integrations. Another point to note is that Userguiding is on ad-block lists, which means your onboarding content might not appear.  



✅Pros:

  • User-friendly

  • Reasonable pricing 

❌Cons:

  • Steep learning curve

  • On ad-block lists

  • Limited employee onboarding options

  • Reporting and analytics could do with more work


💡Why Usetiful is a great Userguiding alternative: It has the same functionality, but all at a lower price point. When you need to get a strong ROI from your investment, Usetiful is the best choice.



UserFlow

UserFlow is a popular digital adoption platform. It’s pretty intuitive with a well-designed editor. It’s customizable, secure, and packed full of helpful onboarding features like tooltips, product torus, and checklists. 


However, despite its easy-to-use reputation, many users have complained about a steep learning curve, especially when you go past the more basic functions. What’s more, other 

users have cited limited options via mobile, while others have said the reporting tools are too narrow.


✅Pros:

  • Good customer support

  • Easy to get the hang of 

  • Excellent customization options

❌Cons:

  • Expensive

  • Steep learning curve

  • Reporting limitations


💡Why Usetiful is a great Userflow alternative: When you want the same great features but with better support, integrations, and reporting.



WalkMe

WalkMe is a well-established digital adoption tool. It's well-liked because of its excellent product walkthrough capabilities and top-notch reporting features. 


One of the best features of WalkMe is its 3rd party integration capabilities. Additionally, it’s both highly customizable and highly scalable, which is why it’s a popular choice for enterprise-size clients. However, these features come at a cost, and it’s hard to argue that WalkMe provides the sort of value for money that you need in this economic climate.  


Some customers have complained about a slow and laggy interface. Moreover, several customers have noted that the software has a steep learning curve, with some suggesting it's difficult to use. Finally, some users have bemoaned long deployment times.


✅Pros:

  • Good reporting features

  • Highly customizable

  • Great overall set of features 

❌Cons:

  • Steep learning curve that requires training and technical knowledge

  • Clunky UI

  • Not value for money


💡Why Usetiful is a great WalkMe alternative: When you want excellent onboarding features, but you need faster performance and a product that is easy to use.



AppCues

AppCues is one of the earliest digital adoption platforms. While it is well-designed and pleasurable to use, reviews have suggested that it's pretty tricky to install.


Some users have complained about AppCues' buggy interface. Others have suggested that integration is an issue, with some users saying the interface could be a little more user-friendly. Throw on top high costs, and you can see why some users have been choosing Appcues alternatives over the last few years.


AppCues' strength lies in 1st party onboarding. If you need to do 3rd party software onboarding, you might need to look elsewhere. It’s an excellent tool for anyone who is new to the onboarding game, and it has some excellent reporting options that help track user experience.


However, some users have suggested that AppCues struggles with more advanced tasks and that it lacks the option for integrating a resource center.


✅Pros:

  • Great customization option 

  • Excellent reporting and analytics

❌Cons:

  • Not value for money

  • Limited audience targeting functionality

  • Lower-tier plans are extremely limiting


💡Why Usetiful is a great AppCues alternative: When you need a tool with strong audience targeting and flexible onboarding options that won't break the bank. Don't just take our word for it. SaaS Battles said Usetiful is "hands down the best choice!" when compared to AppCues. 




Usetiful

Userguiding

UserFlow

WalkMe

Appcues

G2 rating

4.7

4.7

4.8

4.5

4.6

Capterra Rating

4.7 

4.7

4.8

4.4

4.8

Free version

Yes

No

No

No

No

Starting price

From $29 per month

From $89 per month

From $200 per month

Custom quotes only

From $249 per month

No code

Yes

Yes

Yes

Yes

Yes

GDPR compliant

Yes

Yes

Yes

Yes

Yes

Zero-knowledge design 

Yes

No

No

No

No

User-friendly

Yes

Yes

Somewhat

No

No

In-app surveys

Yes

Yes

Yes

Yes

Yes

Knowledge-base integration

Yes

Yes

Yes

Yes

No

Responsive customer support

Yes

Yes

Yes

No

Yes

3rd party integration 

Yes

Yes

Yes

Yes

No

Reporting features

Strong

Limited

Limited

Strong

Strong

Ad-block resistance

Yes

No

No

No

No





Conclusion

Finding the right digital adoption solution doesn't have to be a chore. The first thing you need to do is think about your goals. From there, you should consider the features that will help you achieve your objections.


A lot of digital adoption platforms come loaded with bells and whistles. Or, to put it another way, features you'll pay for that you don't really need. So factor all that into your decision-making tool.


At its core, digital adoption is about making things easy for the customer. Product tours, tooltips, hotspots, and checklists provide everything you need to get users and employees comfortable. Customization features help ensure your onboarding content matches your app's look and feel.


On top of this, you'll need reporting features, survey capabilities, knowledge base integration, and connections with 3rd party tools. Finally, you want your tool to deliver ROI, which calls for a reasonable price.


While many Usetiful alternatives offer similar features, none provide all the above and value for money. So try Usetiful today. 




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