While Generative AI applications like ChatGPT and DALL·E have dominated the conversation over the last few years, something much more powerful is around the corner. In 2025, AI agents look set to be next-level implementations of large language models (LLMs) because of their ability to automate a wide range of business processes, revolutionize customer services, and deeply integrate with other digital tools and platforms. But how can your business ensure it’s well-positioned to take advantage of this productivity, cost-saving, and scalable automation? Digital Adoption Platforms (DAPs) hold the key. What are AI agents? Image by drobotdean on Freepik Artificial intelligence agents, typically shortened to AI agents, are autonomous software that uses a mix of AI technologies like LLMs to function independently, adapt and adjust to new situations, and execute goal-oriented tasks. Unlike simple chatbots, these sophisticated tools can complete tasks and workflows without constant human s...