Blog Usetiful - Digital product adoption made simple

  Slack user onboarding is a great example of solid digital adoption practice. The instant messaging app got its user onboarding experience so right that other products and services should sit up and take notice. Image by master1305 on Freepik In this article, we'll use Slack user onboarding to share: User onboarding best practices What Slack got right What Slack got wrong How you can use these lessons to improve your user onboarding How user onboarding tools like Usetiful can help you recreate the Slack onboarding experience. Why Slack is an excellent lesson for developers Slack is a product that was never meant to be a product. The company Tiny Speck was developing a video game when it built Slack to solve its internal communication issues.  Instead of team communication and knowledge sharing happening over email and various other channels, Slack allowed teams to centralize their communications. Soon, copies of Slack spread around. People experienced its value immediately, a...

  As you might know, Usetiful now integrates with Zapier . That is great news for teams that want to use webhooks or build complex automation workflows incorporating third-party apps. Using Zapier to connect user onboarding software like Usetiful with other applications opens up a new world of possibilities. However, Zapier is not for everyone. One of the drawbacks of the popular no-code tool is that it's pretty expensive. So, what are the other options for teams that want the benefits of workflow automation and third-party app integration? One option is a cost-effective no-code tool called Make. Image by wayhomestudio on Freepik What is Make? Make is a visual no-code tool that allows you to build workflow automation. If you're familiar with Zapier, you'll know the drill. Instead of writing code, you can use a drag-and-drop interface to connect two apps so an event in one triggers an action in another. Make website So, for example, if a prospect fills out their details in ...

  Self-service options have made things easier for customers. These days, they can sign up for a product and start using it without any human interaction. This process is what most customers want, and it allows businesses to sell their products 24/7. What's not to like? Well, there is one small thing.  Frictionless customer onboarding is excellent. It saves everyone a lot of time and effort. However, not having human discussions or interactions means you can lose some helpful information.  For example, you can't always find out about your customer's preferences or objectives with your products when you don’t speak to them. On top of that, you can also lose the ability to get feedback on a wide range of issues, including the customer onboarding process itself.  So, how can you provide the customer experience your prospective users want and get the feedback you need to improve your onboarding experience and your product? The answer is by using a customer onboarding sur...