Blog Usetiful - Digital product adoption made simple

   Intercom is an excellent tool to engage with your customers - it is fairly customizable and can be targeted. Many of our customers use Intercom to engage with their website visitors and users in different stages of their customer journey.  This makes Intercom an area of interest for Usetiful customers who want to step up their onboarding and adoption strategies - what if you could launch a Usetiful tour right from an Intercom widget? Well, due to Usetiful’s high customizability that’s exactly what you can do. Here comes into play the sharing by URL feature of Usetiful . Allow your users to launch a product tour with a single click when they are already looking for help in Intercom. Here's how: 1. Get the link to the tour Sign in to your Usetiful account, find the tour that you want to direct users to, click the three dots menu and select “Share tour”. There you will be prompted to paste a URL - that is the URL where the tour is supposed to start. For this example, let’s say a u

Video onboarding is a valuable tool for companies trying to acquire new users. Below, we'll explore seven reasons why you should incorporate video into your user onboarding. We live in the YouTube age. The digital and smartphone revolution has changed the way we consume media. As a result, users of every demographic have begun to see video as their primary source of information. Indeed, research suggests that 96% of people have watched a video to learn more about a product or service. The companies who respond to this shift in preferences stand a far better chance of engaging users. Video is all about engagement. While there is still a place for books and the written word, video's power lies in how it captivates an audience. Short, punchy videos are especially effective for grabbing and holding user attention. Further research into video says that viewers retain 95% of a message via video, but just 10% from text. Instructional video embedded within Usetiful product tour When

User onboarding checklists are a crucial tool for developers who are launching products or want to improve product adoption.   What are User Onboarding Checklists? User onboarding checklists are a way to onboard new users. This digital adoption strategy works by splitting the onboarding experience into manageable atomic pieces. By making a checklist with various tasks, you can ensure that users are guided towards getting instant value from your product.     How to Build an Onboarding Checklist? Onboarding checklists are easy to build with no-code tools like Usetiful . By using an onboarding checklist template, your product can benefit from greater user engagement and acquisition. Benefits of User Onboarding The most common reason users abandon a digital product is: a) They can't understand how to use it b) The products value is not clear to them   A good user onboarding process directly addresses both of these issues. Any worthwhile digital adoption strategy needs to assist and dir

CRM Meaning Customer Relationship Management, or CRM, is a way for companies to manage their interactions with customers. Any method that uses data to improve interactions during each stage of the customer journey can be considered CRM. Yet, for many, CRM is about the software that manages these relationships. What Is CRM Software? CRM Software is a tool or collection of tools that collect and store customer data. This software is then used to analyze and manage these details to help companies deliver better results. What Are the CRM Benefits? CRM software exists to collate and analyze customer data. From here, organizations can use this information to create insights into customer behavior. The different roles in a business’s CRM define which data will be helpful at each stage of the customer journey. Additionally, each department will benefit in different ways. Marketing Teams By understanding their customers' needs, profiles, and demographics, marketing teams can create more

  What Are Product Tours and What Are Their Benefits? Picture this. You've been developing a new piece of software or app for months. It's almost ready for launch. The only problem? No one knows how to use it yet. Product Tours are an interactive way of giving users and new customers a guide to using the product. They can also be employed to guide users on new features. Not all users will be tech-savvy, so to improve onboarding, guidance can make a big difference. The modern product tour has a level of complexity and sophistication that was lacking in the past. When used correctly, they are far more than just pop-ups that direct user action. Now, product tours can provide different UI patterns to create a mix of materials that guide users through their first impression of your products or digital solutions. They can teach users how to use tools and get the most from a site or platform. As the digital marketplace has become more competitive, the importance of user onboarding is

When a user sits down with a new software product, the ideal scenario is that it's easy to use. To drive user adoption, the interface needs to feel fluid and intuitive. While this is the ultimate aim of an excellent user interface (UI), first-time users still need a helping hand in many cases. But a constant requirement to refer to walkthrough guides or tutorials breaks the user-software relationship. Offering help in a seamless way is a subtle, elegant art. To keep users engaged and to drive adoption, tooltips are an incredible resource. However, the software development industry has an awkward relationship with this solution; but, for the most part, this is due to poor application or design of tooltips. While tooltips can potentially harm user experience (UX), they are barely noticeable and beneficial when done correctly. What is a Tooltip? Tooltips are minor UI elements that prompt users to take specific actions. For example, when a user's mouse hovers over or clicks a speci