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Surveys vs Forms: What are the differences and How to use them

  While surveys and forms sound similar, they are different things with their own goals, formats, and best practices. However, they are both crucial elements of customer success because they allow you to collect a vital resource: feedback. Any company worth its salt needs feedback. It allows you to improve your product and understand your customers at the same time. But before you start rushing out and asking the questions that matter, you need to understand the difference between forms and surveys and where to use them. Image by Freepik What is the difference between a form and a survey? Forms and surveys are used to gather information. However, the type of information they collect can help tell them apart.  Surveys are best for collecting opinions, feedback, and information from individuals or larger groups of people. Typically, they use multiple-choice questions. However, many surveys include options for open-ended questions. Forms are best for collecting objective information. Th

What to Look for in Employee Onboarding Software

  Good employee onboarding has a significant impact on retention, job satisfaction, and engagement. While this has been common knowledge in the business community for years, putting the theory into practice is still a persistent issue for many organizations. Onboarding is about far more than just signing documents, getting login credentials, and meeting a new team. It’s also about learning and adopting new tools so that new hires are ready to contribute to the business in meaningful ways as quickly as possible. Thankfully, dedicated software for employee onboarding and training can help businesses unlock these benefits and show the consideration and respect that are the building blocks of a healthy employer-employee relationship. Understanding that you need an employee onboarding solution and actually picking the right one for your business are different things. Software vendor selection is a challenge, with the consequences of bad choices, including lost time, money, and momentum.  T

Customer Self-Service Widget, Making It Easy for Customers to Get Help

  Advances in our understanding of UI/UX mean that apps and websites are easier to use and more intuitive than ever. But no matter how flawless designs become, customers will need help occasionally.  Users approach technology from different levels of experience and know-how, so it's essential to provide assistance when they need it and where they need it.  So, let's talk about Usetiful Assistant, the widget that helps you help your users. What is Usetiful Assistant? Usetiful Assistant, a 24/7 customer self-service widget Usetiful Assistant is a customer onboarding self-service widget that allows you to provide in-app assistance to your users. Typically, onboarding content focuses on the first few days that a user interacts with a product. Things like onboarding checklists, product tours, and tooltips help users get to grips with a product, guiding them toward achieving specific objectives, and so on. However, Usetiful Assistant has a more long-term focus. It offers you a way t