Skip to main content

Create product tours with Usetiful



Create a new tour

After logging into your Usetiful account, click on the "Add tour" button on the Overview page. You will be asked to add general information about your tour.




  • Tour Name - name your tour for its easier identification.
  • Page Targeting - Define conditions for pages where this tour should be visible on. 
    • Tours can be displayed on any page that contains the Usetiful script or on specific pages.
    • You can target certain pages by their URL address, an element on the page, or text content. Learn more in the following article.
  • Autoplay - set whether the first step pops up automatically once the page is loaded.
  • Remember the last step - set whether the tour remembers the last step. When the tour is closed and reopened, that users can continue where they have finished.
  • Show progress - set whether steps shows a progress bar.
  • Show Usetiful button - set whether the tour can be accessed via the button in the right bottom corner. You can also define the name of the button.
When you are done, click on the "Continue" button.

The next step is to create the tour content in the visual editor. The editor consists of the list of steps (left panel) and the preview area on the right side. The sample step "Welcome!" is presented at the beginning.




Edit step content

To change the content of a step, click on the text in the preview area, and the text editor will show up. You can change text alignment, adjust font style, colors, upload images, place hyperlinks, or edit the content as HTML code.


Set up how a step behaves

Change the step properties or actions by clicking on the Edit step next to the respective step. This contextual panel will appear:



  • Title - Visible name of the step
  • Type - Step can be either modal dialog, slideout, or pointer (bubble pointing to a element).

 

Position (specific for type pointer)

If the step type is pointer, the panel will contain the Position section. These properties allow you to specify whether the step appears linked to a specific element (Position against element) or on given coordinates (Position against screen).


  • Element - You can specify what HTML element the bubble points to. You can easily select the element using our browser extension.
  • Highlight - Set whether the element is highlighted by darkening everything except the element and the pointer bubble.
  • Coordinates - Absolute position of the pointer.
  • Orientation - Define whether the pointer appears below, above, left, or right from the element.
 

Progress on click of (specific for type pointer)

Progress on click of option specifies how user moves to the next step.


  • Button - Clicking on the Next button moves the user forward in the tour.
  • Element - Clicking on the given element (defined in the Element field) moves the user to the next step.
  • Anywhere on the screen - Any click on the page moves the tour to the next step.

For the options "Element" and "Anywhere on the screen" you can specify whether the default action on click is performed (e.g. user clicks on the button that does something on the page).


Buttons

  • Buttons position - define the alignment of buttons on the Usetiful step (to the left, center, or right)
  • Buttons - define buttons available at the bottom part of the step, change their style, and order.

Advanced settings

  • Trigger -  Define when the step should automatically appear (i.e., after clicking on the given element).
  • Autoskip - If this property is enabled, the step is skipped when the element or trigger element isn't available.

Add more steps

You can add more steps by clicking on the "Add Step" button in the left panel. Usetiful supports 4 step types:
  • Modal - window that overlaps the entire page.
  • Pointer - a tooltip that points to the selected page element.
  • Slideout - similar to the modal dialog, it doesn't overlap the entire page but displays in the bottom left/right corner.
  • Redirect - moves users to another page where the flow may continue.





Workflow of a tour


New tours are by default in a draft state (these tours are not visible to your users), and the system autosaves all changes. If you are editing a published tour, remember to save and publish your changes by clicking on the "Save" button.

If you want to change the general tour information (such as tour name, page targeting), click on the "Settings" button in the top bar.)

Preview the tour on your site

Once you created the first draft of your tour, you can preview it on your site using our browser extension. Follow these instructions.



Related:

Popular posts from this blog

Gartner Reports: Best Digital Adoption Solution

The coming decade will see a significant investment in digital transformation for the vast majority of organizations looking to drive success. But successful digital transformation relies on leveraging software to help employees acclimatize to new and evolving technology. This poses a challenge to employee productivity, as workforces across the globe will be forced to adapt to new technology in their day-to-day roles. Ideally, implementation of such tech requires an approach that impacts productivity as little as possible. That's why companies are increasingly turning to digital adoption platforms that facilitate the process and support employee efficiency rather than hampering it. What is a Digital Adoption Platform? A digital adoption platform (DAP) sits on top of an existing software application, offering users insight and guidance that helps them to adjust to the software application, providing information on key tasks and functions. With a DAP, companies can introduce new sof...
Read more

Which Digital Adoption Platform is Best For You?

  A recent article by G2 underlined the importance of digital adoption in modern working environments. Empowering your employees to use digital tools to their full extent is crucial for fostering innovation, being competitive, and increasing ROI on software investments. However, as the article points out, there are several barriers to achieving digital adoption, including increased IT support, training costs, and placing extra pressure on your team to learn new tricks. Usetiful is a digital adoption solution. We built our platform to solve the issues IT departments and boardrooms face worldwide. Our no-code tool allows teams without technical experience to build product tours, walkthroughs, checklists, and tooltips that help teach their employees and users how to get the most from digital products without the time and monetary cost of endless IT support tickets and training. Of course, Usetiful isn't the only digital adoption tool out there. While we feel that none of the Usetiful ...
Read more

Usetiful named G2 High Performer in Customer Self-Service in Europe and Asia Pacific

  The G2 Spring 2023 results are out, and we’re excited to report another excellent performance for Usetiful. We've been named a High Performer in the Customer Self-Service categories for Europe and Asia Pacific.  With over 100,000 products listed on G2, getting any recognition is a real privilege. Usetiful appears alongside a real who's-who of customer self-service products, demonstrating why our customers choose us over big names with lots of hype and huge marketing budgets. G2 uses a mix of customer reviews and market presence to power the algorithms that determine the winners. As such, the awards have a lot of credibilities because they're based on the inputs that are important to customers who use the products every day. Some of the highlights of our Spring 2023 report are: 91% of Usetiful users would recommend our product 95% of users say Usetiful is easy to set up 92% of our users are delighted with our customer support 91% of users say it’s really easy to do busines...
Read more