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Top 3 alternatives to WalkMe




WalkMe is one of the pioneers of digital adoption. Founded in 2011, it was recognized as the leading

DAP product in Everest Group's PEAK Matrix Assessment of DAP vendors.

It’s a publicly traded company, with headquarters in Israel. 

However, WalkMe has many drawbacks, which lead customers seeking a good

DAP solution to look for alternatives. In this article, we will discuss some of the most

heavyweight drawbacks of WalkMe, and provide top alternatives that will make your life easier,

and save you time/ money in your search for a DAP. 

WalkMe website


So what is WalkMe first of all? It’s a DAP vendor, known for custom solutions and expensive yearly

contracts. WalkMe customers include IBM, Hitachi, PWC and more. Interestingly, WalkMe is suited to

work best when you are onboarding employees, training and engaging them. 

WalkMe has a serious background in the Digital Adoption sphere and is trusted by the giants.

Most of WalkMe’s customers are huge enterprises with substantial resources (developers)

to help them out with integration and ongoing support, which makes it difficult for smaller

companies to confidently explore WalkMe’s capabilities. 


WalkMe Reviews


WalkMe has a 4.4 / 5 rating on Capterra based on 59 reviews and 7.8 / 10 on TrustRadius

based on 45 reviews. 



Pros 👍

Cons 👎

The features are amazing and really

helpful to users on your website once

implemented

WalkMe's integration process for our LMS

was very time-consuming and complicated,

requiring months to implement.


They will NOT let you out of your multi-year

contract. That alone should be a cautionary

tale for the consumer.



WalkMe Pricing


WalkMe "Get Started" form with unclear outcome


WalkMe does not have publicly available pricing published on their website. There is a pricing page,

but it is misleading. There are two pricing plans, and once the customer hits “Get started” on one

of them, they see a form (see above), with no indication of what is the objective of this form or why

is their data being collected (name, work email, phone number). This is an experience difficult

to explain. In their quest for collecting as many leads as possible, WalkMe falls victim to sketchy

methods that do not give them a good name. In general, not having a transparent, public pricing

is a practice adopted by huge bureaucratic organizations that often quote based on prospective

client’s size, market position and not based on their product’s real capabilities or the value it brings.

With subscription models and free plans available all around the DAP market, WalkMe’s

approach itself should be a thing of the past, or at least be considered unethical. 


Why consider WalkMe alternatives


WalkMe has earned a reputation of a market behemoth that works with other market behemoths.

While there is nothing reprehensible about it, we can make some conclusions

  • No transparent pricing - the quote you receive from WalkMe will be a product of the sales manager’s judgment, which in many cases is defined by the appeal of the commissions they earn from their deals

  • No free trial - no cheap and fast way to validate the service’s fit for your business - essentially blocks you from understanding whether WalkMe solves your problem or not, without having to risk your users’ experience 

  • Long implementation time - it may take you months to integrate WalkMe (based on public reviews from their users)

  • Expensive - WalkMe may cost you anywhere from $9000 to over $50 000 per annum. 


3 excellent WalkMe alternatives

  • Usetiful

  • Lou Assist

  • InlineManual


Usetiful

Usetiful is a no-code Digital Adoption Platform that enables you to create well-targeted product tours and onboarding experiences, such as onboarding checklists, as well as feature announcements, smart tips for forms.

Usetiful homepage

Usetiful has a sophisticated targeting system, as well as the ability to receive user information from your system and use that information to target product guides with even more precision. User information from your system can also be used to personalize content.

Usetiful has a very democratic pricing and very sophisticated targeting and segmentation toolsets. It is straightforward to install and start using. 

Usetiful features a theme customizer that involves custom CSS. The latter allows you to customize the look and feel of your content entirely and make it feel like an organic part of your app.

Building tours with Usetiful is easy - you are not limited to use Chrome’s extension, but can also build tours in the dashboard for a complete, bird-eye picture of what users will interact with.


Usetiful Pricing

  • Free forever plan - EUR 0 forever - limited to 1 product tour, 1 smart tip group  and 2000 assists per month, 1 team seats

  • Plus - EUR 29.9 / m - 5000 assists per month, 2 team seats and access to User Onboarding Checklists

  • Premium - EUR 99 / m - 20 000 assists per month, 7 team seats

  • Enterprise - custom plan based on customer needs

Usetiful pricing page


Usetiful Reviews


Usetiful is rated at 4.8 / 5 on G2 based on 13 reviews and and 4.8 / 5 on Capterra based on 4 reviews. 

Here are some user impressions.

Pros 👍

Cons 👎

We've actually been searching for a tool just like this for a very long time. One time, we even briefly considered building something ourselves. The sketches we made actually happened to be extremely similar to Usetiful. So we were very pleased to find this tool. Firstly, it comes with a great for money, and gives you the ability to test it before purchasing. There is even a free version. Very easy to install, it worked even for me - without any real coding experience. Basically, Usetiful

has got everything you need to create onboarding

guides for your online applications. You are able

to create number of various guides, set up

exactly how they should look and customise

when they should start. Creating the guides is

very easy, you select which element they should

point at (if you want that) in a user interface and

write the information you want to tell your users.

There are a number of ways to show certain

steps only to certain users, and overall great

customisability how it should work. The tours

can span several pages, and you can move

forward in the tour by letting the users click

certain objects or by triggering custom events.

Customized themes are only available

on the paid plans, so we encountered a

styling conflict related to the Usetiful

button that appears in the lower right

corner of the page based on the

default styles used in our product.

It’s understandable considering

that the free version would have

certain limitations, though.


Usetiful VS WalkMe


Usetiful

WalkMe

Public pricing

Free forever plan

Affordable


Usetiful summary


Usetiful is a beginner-friendly affordable Digital Adoption Platform,

that will keep you off bureaucratic sales procedures and is straightforward to use.

Usetiful has been ramping up their customer support so you won’t find yourself

struggling to get set up. 



Lou Assist

Lou Assist is an in-app announcement, hotspots and product tour SaaS DAP. Though plans seem relatively expensive and the pricing is based on MAUs, Lou features a free forever plan.


Lou homepage



Like Usetiful, Lou Assist will continue delivering content even if your MAU’s

exceed the monthly allocated limit, not standing in the way of your platform’s growth.



Lou Assist Pricing



Lou pricing page



  • Free Forever  - $0 - Limited to 2 announcements and 1 tour, 1 team seat

  • Startup - $99 per month or $948 annually - Unlimited tours and announcements, 3 team seats, 2 500 MAUs

  • Growth - $239 per month or $2388 annually - Unlimited team seats, 10 000 MAUs

  • Enterprise - starts at $3588 annually, 10 000+ MAUs

Even though Lou Assist’s pricing seems relatively fair, it is still based on MAUs,

and the Startup plan is still pretty costly.



Lou Assist’s Reviews

Lou has a rating of 4.7/5 at G2, 4.6/5 at Capterra. 


Pros 👍

Cons 👎

I onboard clients in a CRM platform,

I hope this makes it all easier for them,

I am able to explain how the backend

works, and where are the features/options

that they'll most need, and how to

use them all.

The browser extension seems

heavy and it gets very slow sometimes.

I think it's because it works heavily

on the page DOM, but still

I hope it will be improved soon...



If you are looking for an alternative to WalkMe, we certainly recommend checking out Lou.

It is a relatively easy-to-integrate tool that will spare you time spent on sales team

consultations. Lou is a part of the subscription movement with transparent pricing and a

free plan available. Certainly worth your time. 



Inline Manual


Inline Manual homepage



Inline Manual is a DAP founded in 2012 by a team with backgrounds in customer service,

employee training and app development and is based in Czech Republic. 

Inline Manual features product walkthroughs, announcements, hotspots and tooltips. 

One of the main advantages is that Inline Manual provides

a self-serve free trial. One of the major disadvantages is that all

content creation happens with the so called “authoring tool” extension for Google Chrome. 


Inline Manual Pricing 

Inline Manual pricing is based on MAU’s, which is not the best model for growing companies. 

They have two subscription plans

  • Standard Pro

  • Enterprise

Inline Manual pricing page



The cheapest  will cost you $158 per month for 250 MAUs. 

For Standard Pro you can increase the desired MAU number and the cost

per month will update accordingly. This is an interesting approach that makes

the MAU-based pricing a bit friendlier for small companies. 


The cheapest package is also the most costly, as when you increase the MAU

number, the price increases in a non-proportional way. For example, the cost

per 1 MAU starts at $0.632 when set to 250 MAUs, and it goes to as little as $0.072

when MAUs are set to 3000. Don’t get too excited though, as in this case the total

yearly cost will exceed $2500. 

Inline Manual also features an Enterprise plan with many of the limitations of Standard Pro removed. 


Inline Manual Reviews


Inline Manual is rated at 4.6 / 5 in G2 based on 22 reviews and 4.3 / 5 in Capterra based on 3 reviews. 


Pros 👍

Cons 👎

The detailed support portal and

the good and fast support.


When I ask for something that is

not possible, they say they will discuss

it, but so far I did not get a reaction back.


Inline Manual can get pretty expensive pretty fast, however the overall user opinion is positive. 





Summary


The DAP market, just like many other industries, has moved past old-school approaches

to sales processes. Subscription-based services that allow their prospective

customers to try their software and purchase without any hassle are leading

the way, and in these terms WalkMe is falling behind.

That is why we compiled a list of WalkMe alternatives worth your time. 


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