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Usetiful Now Integrates with Zapier: That Means More Automation and Deeper Employee Engagement

 We're pleased to announce that Zapier can now integrate with Usetiful. This integration opens up a whole new range of employee onboarding possibilities for businesses, including: 

  • More automation

  • Deeper connections with your entire software stack

  • Better user onboarding analytics

  • Enhanced sharing and collaboration across your organization

Zapier helps you connect employee onboarding software with your entire software stack, meaning you can take advantage of automation, drive greater in-person experiences, and build better data workflows between tools.

Employee onboarding can be quicker, easier, and more detailed. What's not to like?

What is Zapier?

For anyone who doesn't know, Zapier is a no-code tool that allows users to connect over 5000 different web applications.

By using if/then logic, Zapier creates automated workflows via a simple drag-and-drop interface. These connections are called Zaps, and they can make your business more efficient.

Here is a simple example of what Zapier can do to help with employee onboarding. 

Let's say you make a new hire, and their details get entered into your HR software. You can automate a Zap to collect their information and send it as an email to the IT team as a ticket. Your IT department knows all about the employee now, so they can work on getting them set up and ready to go—no more missed information or delays.

Image by pressfoto on Freepik

However, perhaps more interestingly, you can also use that information to personalize your digital adoption tools to deliver high-personalized onboarding. By segmenting your hires by experience, role, interests, etc., you can teach them what they need to know in the ways they learn best. Employee onboarding suddenly becomes way more efficient.

What employee onboarding issues does Zapier solve?

The entire purpose of employee onboarding is to ensure your new hires are comfortable and set up with everything they need to make an impact. 

Time to productivity (TTP) is a big concern when onboarding employees. While it's a complex metric to track accurately, we're all familiar with experiences that unnecessarily lengthened the process.

Zapier allows users to build integrations between thousands of web applications. No matter how big your software stack is, you can automate communication between these tools so employee onboarding data flows to and from applications, including digital adoption software.

As remote and hybrid work grows in popularity, digital employee onboarding has become more critical. You can't afford your employees to fall through the cracks due to an IT oversight or a lack of information.

How employee onboarding software helps

Employee onboarding software solves a lot of these issues mentioned above. These tools help with onboarding and pre-boarding employees and support sending your new hires:

  • Welcome messages

  • Any documents and paperwork they need to sign

  • Orientation materials and handbooks

  • Organizational charts so they know their co-workers

  • Checklists and reminders to ensure new hires complete processes

That is the HR side of employee onboarding. 

However, there is another facet we must consider if we want to reduce TTP. Training new employees on how to use their work tools is crucial in our era of remote work. To make that possible, we need to consider a different type of digital employee onboarding tool, like Usetiful.

Digital adoption tools like Usetiful solve the issue of teaching your employees how to master new software without code installation on the 3rd party software. By building product tours, walkthroughs, checklists, and tooltips, you can onboard your employees quickly, reducing their TTP.

However, by integrating with Zapier, that process can become richer, more automated, and far easier to scale. 

Because Zapier takes if/then actions and communicates with third-party software, you can use instances that occur inside your Usetiful product tour as the prompt for communication between software.

Let’s explore how the process works below.

If something happens in Usetiful, then it triggers a new action

If: an action happens in Usetiful

Then: it triggers an action in a different web application.

Here are some examples of what you can achieve thanks to Usetiful and Zapier integrations.

Progress tracking

When a user has completed their onboarding checklist with Usetiful, you can send a Zap to their manager or HR to indicate they are ready to go.

Similarly, a lack of engagement with specific tools and features could result in a trigger to management.


If any employee struggles with a particular task within your software tool, you can trigger a Zap that sends an email to support teams or anyone who can help.

By automating this step, you can deliver help at the right moment and enhance employee productivity.

Explain complex workflows

If your business has a large software stack, it has most likely been accumulated over time. Often, teams don't realize how complex their workflows are until a new hire is bemused on their first day.

If you have multiple instances of Usetiful on various applications, you can link them with Zaps and give your staff a true insight into how your workflow comes together.

Data Analytics

You can use Zaps to send digital employee onboarding data to your preferred analytics software to monitor how employees use your tools, which features are underutilized, and collect other helpful feedback.

Improve engagement

If your employees have taken a short course or training for a new software application, it’s a great idea to get some feedback. You can gather this employee feedback or self-reflection and send the data via Zapier to your company’s messaging platform (e.g., Slack) or your talent assessment software.

This process allows you to keep track of results and feedback and facilitates healthy and productive discussions.

How to use webhooks if you don’t have Zapier

If you don’t have Zapier, there are other solutions for sending information from Usetiful to other 3rd party apps.

Webhooks allow applications to talk to each other. Essentially, one application messages the other with some information. This information will instruct the recipient to perform some tasks. Webhooks allow you to automate processes between your software stack. 

Usetiful and Zapier offer unlimited possibilities.

Usetiful and Zapier have a lot in common. They're both no-code tools built to help you get the maximum return from your software investments. It's no wonder that we make such a good pair.

Digital employee onboarding is crucial to welcoming new hires and retaining your existing staff. By integrating with Zapier, we can help you get more out of your employee onboarding tools in ways that suit your unique workflow. 

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  To associate tour steps (pointers) with specific elements on your site, you need to hook to the selectors of elements. Selectors are used to "find" the HTML elements on your site. It is not difficult to find out the selector of a specific page element. The easiest way is to use our Chrome extension . Usetiful for Chrome extension (Recommended) 1. We recommend you to first install  the extension  - it enables you to preview product tours directly on your page without embedding the code. When on the page, it allows you to get the element selector on just one click.   2. Inside the tour editor, the " Element"  field require you to enter the selector of the HTML element on your site. Click on the  "Select element"  action on the right side of the field.  The following dialog will appear if the Usetiful browser extension is enabled. 3. Enter the address of your web page and click "Open page" 4. To select the ele