Blog Usetiful - Digital product adoption made simple

When a user sits down with a new software product, the ideal scenario is that it's easy to use. To drive user adoption, the interface needs to feel fluid and intuitive. While this is the ultimate aim of an excellent user interface (UI), first-time users still need a helping hand in many cases. But a constant requirement to refer to walkthrough guides or tutorials breaks the user-software relationship. Offering help in a seamless way is a subtle, elegant art. To keep users engaged and to drive adoption, tooltips are an incredible resource. However, the software development industry has an awkward relationship with this solution; but, for the most part, this is due to poor application or design of tooltips. While tooltips can potentially harm user experience (UX), they are barely noticeable and beneficial when done correctly. What is a Tooltip? Tooltips are minor UI elements that prompt users to take specific actions. For example, when a user's mouse hovers over or clicks a speci

Complex processes or input forms can represent a challenge for even properly onboarded users. This is especially sensitive with long processes, where user decisions or inputs made at the beginning have an impact on the next steps. Smart Tips Smart Tips are advanced tooltips that can add further instruction to important or confusing elements of your process. You can also use them to notify a user contextually about change in a feature. Example: Tooltip in action The power of Smart Tips lies in their cost/effect ratio - they do a great job, while the implementation is quick and they require minimal maintenance. Just place a tooltip on a select element of your page, and it's done! Smart Tips can work independently or in combination with Product Tours. They are ideal for addressing issues in input forms - your user can continue working uninterrupted, you can rely on the quality of the submitted data and your customer self-service rate increases. Win-win! Example: Tooltip use on Faceboo