Blog Usetiful - Digital product adoption made simple

Coming up with interesting, relevant content for our blog is not an easy task. But life gets so much easier when customers do it for you.  Sometimes we review other DAP software to get people reading this blog a perspective and tools to find the vendor that works for their specific use case.  In this blog post we are sparing ourselves from all the research, content writing and editing, and simply sharing a review of our own product sent to us directly from a customer.  I’m, Stephen Edet. I lead the product marketing team at roHealth - a health tech startup in Nigeria.  roHealth is an app that helps employees choose their health insurance benefits and helps businesses provide quality health insurance plans for their employees while saving up to 30% of their health insurance budget.   As a SaaS business, in-app onboarding and product activations are important. We’ve had some measure of success acquiring new users and getting them to signup. But the challenge we kept having was that once

  Asset Connect is an online platform for energy asset monitoring and management. Customers can connect their electricity generating assets, such as wind, solar or hydroelectric power plants, without having to buy additional hardware. Asset Connect presents energy production reports in a powerful dashboard, and Usetiful onboarding tours are used to guide new users to connect their assets, create and view reports and more.

Book An Artist is an innovative online marketplace platform that connects artists with clients. It focuses on creatives specialized in many forms of art - custom murals, graffiti and street art, canvas paintings, also illustration and many more. Book An Artist is the only international graffiti and street art marketplace and it revolutionized the way in which clients find art or hire local artists in their city. Now it is easier than ever to find and hire a local artist in these areas of visual art.  However, changing the rules of the game is no easy task in any industry. It requires the gut, the patience, hard work, and of course the technology to power it all. And the technology is where Book An Artist shines bright.  Book An Artist is an online platform, which makes it possible for artists to showcase their previous work and experience, and for clients to find and hire them. Book An Artist handles the entire communication and payment processing, so the artist dashboard is where a

About YSoft Clerbo The employee experience begins the moment the candidate accepts your job offer. YSoft Clerbo  initiates new hires into the company and the company’s culture. With intuitive software, employees can be pre-boarded, onboarded and trained. Employees are now productive on their very first day. YSoft Clerbo is the future of work culture. Challenge: Provide interactive onboarding to new customers Clerbo team was looking for a user onboarding tool for their customers, with focus on interactive product tours in customer’s native language. Their customer support team wanted to reduce the number of questions received especially from new customers about “How to start using Clerbo”. With an increasing number of customers, it became ineffective to do long training for everyone.  Tomas Nespechal , Product manager at YSoft Clerbo described: “We recently finished the online documentation where existing customers may find answers to most of their questions. O ur current customers

Docsify is an advanced email tracker for Gmail. It helps salespeople to understand when recipients opened their messages, clicked links, and downloaded attachments, allowing them to work with the hottest prospects. More detailed statistics include information on how recipients engage with the content or how long do prospects spend on each page of PDF attachments. Docsify partnered with Usetiful to improve the onboarding experience for new users. Product tour guides users through the application and helps them to find their "aha!" moment more easily, resulting in improved conversions. Docsify is built as a single page application, making integration of a Digital Adoption Platform a challenge. Usetiful proved to be a good choice with the combination of flexible triggers and professional service. You can try Docsify with their new user onboarding experience yourself - sing up here: https://docsify.net/

Calendify chose Usetiful as a solution to run product adoption experiments, onboard new users and announce new features. Team created an initial version of product tour to gather insights and identify blind spots in user experience. Based on the new insights, team iterated and within the first month several versions of product tour were released. As a result, user account activation was improved by 25%. About Calendify Calendify is a cloud-based appointment booking system used by individuals and small businesses around the world. Calendify connects with individual or team Google calendars to check availability and prevent overbooking. Customers value its simplicity to set up and use. Help users to use the full potential of their accounts The team noticed that most users have never completed the setup of their accounts (completion rate was 39%). They struggled to create event types that the customers or prospects could book. We caught up with the Calendify Product M