Blog Usetiful - Digital product adoption made simple

A great user onboarding experience is vital for user activation and retention. Getting it right will drive revenue and growth. But getting it wrong can lead to: customer churn wasted customer acquisition costs loss of revenue poor growth Customer acquisition cost (CAC) is rising. This situation has underlined the importance of retaining customers. Great user onboarding allows your business to  keep customers increasing customer lifetime value (CLV) increase customer satisfaction boost customer experience drive revenues Best user onboarding practices We all need help from time to time. Customers are no different. To get the most from a product, they need a little guidance. Good onboarding requires a lot of different things. But mostly, it's about showing users how to get the most from your product.  Let's look at the best ways you can help users unlock the power of your product or service. #1. Know your users Many products appeal to a wide variety of users. You should know who w

First impressions count in life — and in SaaS onboarding. When users initially sit down with your product, you want them to feel comfortable using it. If they don't, they might walk away and never turn back. This problem is made more complicated because users have a lot of choices these days. If your product isn't easy to use, they'll find one that is. Bad user onboarding can cause customer churn, hurt revenues, and increase customer acquisition costs (CAC).  Some software is so simple that a toddler could intuitively figure out how to use it. However, a lot of SaaS tools have complex features and functions. So how can you ensure that users are comfortable with your product straight away? The answer is simple: use a no-code user onboarding tool like Usetiful. Good user onboarding drives retention Users download products because they have a need or problem. If your product adequately solves their issue, they'll probably keep using it. User retention is an essential metri

The market is competitive, and customer acquisition costs are rising all the time. Successful customer onboarding has never been more critical. Let's explore how a digital adoption platform can help your customers and drive revenues. The way developers and marketing teams think about user adoption and retention has changed remarkably over recent years. The customer journey doesn't stop once a transaction is made. Businesses need to find ways of delivering customer experiences that drive loyalty and retention. The modern consumer is fairly impatient. Awash in a sea of choice, they want products that will provide them value quickly, or they'll just move on to one of your competitors.  Great customer onboarding is one of the best ways to quickly ensure that your users get value. Doing it right means you can drive user adoption while reducing user churn.  How can a digital adoption platform (DAP) help? A digital adoption platform, or DAP, is software that helps developers build

Previously in our blog, we discussed 5 ways to reduce user churn. But it doesn't end there. We have more tips to share based on our own and our client's experience, as well as the industry expertise we have accumulated through our time in the customer engagement industry.  Those tips are great ways to ensure more long-term success for your product. #1 Provide Useful and Helpful Content While it's well known that producing valuable content can help with user acquisition and SEO, it's not its only tangible benefit. Helpful content also enables current users to get more from your service and reduces the churn rate.  Emails, blog posts, and newsletters are excellent ways to demonstrate the value of your product and the full possibilities it offers. Even for current users and subscribers, this content presents ways to engage with your product when they are not using it. For example, an article that describes five underutilized functions of an app can motivate current users t